What are the responsibilities and job description for the Customer Care Agent/OEM Business position at spectris?
The position As a Customer Care Agent and valued member of our Global Customer Care Team, you will be the first point of contact for our Italian and English OEM customers, delivering responsive, professional, and solution-oriented support. In this role, you will help create an exceptional customer experience by managing inquiries, qualifying requests, processing orders, maintaining strong customer relationships, and collaborating closely with internal teams to ensure timely and accurate service delivery. This is a fully remote, home office–based position offering the opportunity to work within a dynamic, collaborative, and internationally connected organization. Main responsibilities As a Customer Care Professional you will be responsible for: • Processing and tracking orders from entry through fulfillment • Supplying customers information on their orders and invoices • Answering and managing incoming calls, emails and customer requests • Communicating pricing and availability details • Collaborating across departments and international locations to meet deadlines and service levels • Performing general administrative tasks and supporting operational efficiency • Assisting with miscellaneous tasks as needed to support business objectives Professional qualifications and experience • Minimum two years of experience in a customer service role focused on customer satisfaction • Excellent communication skills in English and Italien, both spoken and written • Proficiency in IT tools including Microsoft® Office and CRM systems (Salesforce and SAP are a plus) • Strong interpersonal and collaboration skills • Self-motivated, task-oriented and adaptable to a dynamic environment • Proven ability to multitask and thrive under pressure • Driven by results and a passion for delivering excellent customer service Application deadline Interested? Get in touch via the link on this page! We will reach out as soon as we can – we look forward to hear from you soon. We Offer Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment. One company – HBK On 1 January 2019, Brüel & Kjær and HBM merged their activities into a new company called HBK (Hottinger Brüel & Kjær). HBK is a subsidiary of Spectris Limited, and employees 3,500 employees worldwide and production facilities in Denmark, Germany, the UK, the USA, China and Portugal and presence in 80 countries, HBK is a leading player in the test and measurement area. For further info please visit www.hbkworld.com. One Company – HBK Hottinger Brüel & Kjaer (HBK) is a global leader in the fields of sensors, data acquisition, analytics and collaboration for various R&D, production and in-operation applications. Until the end of July 2020, the companies were known as Hottinger Baldwin Messtechnik GmbH (HBM) and Brüel & Kjær Sound & Vibration Measurement A/S respectively. HBK is part of Spectris Limited and employs around 3500 people worldwide. Our product eco system covers all layers from sensors, electronics, to software and collaboration. Our customers range from end users of the entire tool chain focusing on analytics and results in virtual testing, physical testing, and monitoring, to our OEM and system integrator partners and customers integrating our products into their own offering and solution. The product portfolio is as versatile and varied as our customer base covering many industries. We have engineering and production facilities in Germany, Denmark, UK, Portugal, USA and China and are represented in over 80 countries worldwide. We are proud to be one of the top three suppliers worldwide in our market segments served, thanks to our high-quality products and the commitment of our employees.