Technical Support

Position: Data Center Technician I

Location: Canton, MS 39046

Duration: 6 Months assignment with possible extensions

Key Responsibilities:

• Troubleshooting & Resolution:
  Act as the primary resolver and initial escalation point, proficiently troubleshooting and resolving most complex hardware infrastructure issues.
• Hardware Implementation:
  Safely execute the
  moving, implementation, and installation
  of large enterprise equipment, following well-established procedures.
• Cabling & Patching:
  Install
  Fiber and Copper cabling
  , and expertly patch cabling between equipment.
• Documentation & Training:
  Create and maintain technical documentation and effectively pass down knowledge of supported technologies to junior staff.
• System Administration:
  Utilize basic to intermediate system administration skills to handle remote tasks within a virtual team.
• Project Execution:
  Work autonomously to resolve most support issues, execute small projects, and assist the manager with planning and execution of larger local projects.
• Safety & Security:
  Ensure proper safety and security standards are consistently maintained during all installation and cabling activities.

Required Qualifications:

• Proficiency in
  computer hardware troubleshooting and repair
  .
• Experience with
  Fiber and Copper cabling installation
  and patching.
• Ability to work autonomously and demonstrate initiative in problem-solving.
• Knowledge of safely using material handling tools and equipment.
• Ability to learn and apply established guidelines and procedures.

Preferred Qualifications:

• 3 years
  of computer hardware troubleshooting and repair experience.
• 2 years
  of computer networking experience.
• Experience dealing effectively with customers during problem resolution.
• Ability to automate tasks with scripts.