What are the responsibilities and job description for the Customer Support Specialist position at SPECTRAFORCE?
🚀 Hiring: Customer Support Specialist | Buffalo, NY (14202)
Duration: 8 Months
Payrange: $20-$24/hr
We’re looking for a Customer Support Specialist to join our team and support Ingram in delivering a seamless customer experience.
📍 Location: Buffalo, NY 14202
💼 Role: Customer Support Specialist
🏢 Client: Ingram
📌 Work Type: On-site / Local candidates preferred
🔹 What You’ll Do
• Serve as a primary point of contact for customers, responding to questions and resolving issues promptly.
• Handle customer inquiries through phone, email, and other support channels.
• Troubleshoot product, order, account, and service-related issues.
• Document customer interactions, issues, and resolutions accurately.
• Coordinate with internal teams to resolve escalated or complex issues.
• Follow established processes, SLAs, and quality standards.
• Maintain a professional, positive, and customer-focused approach.
🔹 What We’re Looking For
• 1 years of experience in Customer Support / Customer Service / Help Desk / Call Center roles.
• Strong verbal and written communication skills.
• Excellent problem-solving and follow-up abilities.
• Comfortable working with CRM, ticketing, or customer-support systems.
• Strong attention to detail and ability to manage multiple customer requests.
• Ability to work effectively in a fast-paced environment.
🌟 Why Consider This Opportunity?
Work with a well-established organization, gain valuable enterprise customer-support experience, and collaborate with a professional team focused on delivering excellent service.
Salary : $20 - $24