Customer Service Specialist

Platform Specialist

Location: Buffalo, NY 14202

Duration: 8 Months

Schedule: Monday–Friday, 8:30 AM–5:30 PM EST

Pay Rate: $24/hour on W2

Job Summary

We are seeking a Platform Specialist to support transactional operations, customer requests, data quality, and platform-related activities. This role will handle unique or complex transactions, process requests accurately and efficiently, and ensure all activities meet established service-level requirements.

The ideal candidate will have experience in transaction/order processing, customer support, data quality, reporting, and Microsoft Excel, along with strong attention to detail and the ability to work in a fast-paced environment.

Key Responsibilities

• Process customer and business transactions accurately and efficiently.
• Review, verify, update, correct, and modify transactions as requested.
• Maintain data integrity and ensure accuracy of transaction information.
• Respond to platform inquiries and resolve issues within established SLAs.
• Perform order-entry and other transactional support activities.
• Generate data-quality reports, metrics, and insights.
• Analyze data to identify trends, errors, and opportunities for improvement.
• Identify opportunities to improve business processes and increase platform adoption.
• Collaborate with Account Managers, Business Owners, and internal teams to resolve requests.
• Provide general operational support to team members.
• Prioritize multiple requests while maintaining accuracy, speed, and quality.

Required Skills & Qualifications

• 2-year college degree or equivalent relevant experience, with approximately 3 years of functional experience; OR
• High School Diploma/GED with approximately 5 years of relevant functional experience.
• Experience with transaction processing, order processing, order entry, or operations support.
• Strong understanding of data quality, data accuracy, and data validation.
• Customer service or client support experience.
• Proficiency with Microsoft Excel and Outlook.
• Strong analytical, organizational, and problem-solving skills.
• Ability to analyze data and provide meaningful insights and trends.
• Strong written and verbal communication skills.
• Ability to prioritize work and operate with urgency.
• Strong attention to detail and accuracy.
• Ability to work effectively as part of a team.

Preferred Experience

• Order Management
• Sales Operations
• Business Operations
• Platform/Application Support
• Data Quality or Data Analysis
• Reporting and KPI/metrics
• Process Improvement
• SLA-driven environments
• CRM or ERP systems
• Xvantage/platform adoption experience

Why Join?

This is an opportunity to work in a collaborative business operations environment where you will support transaction processing, data quality, customer requests, reporting, and continuous process improvement.

Interested candidates: Please submit your updated resume and contact information for consideration.