Audio & Video Analyst

Job Title: Technology Research Analyst (A/V - Audio & Video)

Location: Columbia, SC (Onsite)

Duration: 12 months

C2 Eligibility required

Day to Day:

• This position will assist our primary A/V Analyst with installations, operational support, and maintenance for all equipment in our environment. Consultation and design of conference room set ups.

Work Environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Line of Business: Workstation Support / Corporate & Commercial Support

Required Skills and Abilities:

• Knowledge of a variety of information technology products and solutions.
• Strong research, customer service, verbal and written communication, and presentation skills.
• Strong attention to detail. Good judgment.
• Ability to work and communicate effectively with all levels of the IT organization.

Required Technologies:

• Video chat, Audio & Visual support of Crestron & Extron devices
• Crestron
• Extron
• Microsoft Teams rooms
• Audio & Video Installation experience
• Good Customer support and experience communicating with customers and understanding their needs.

Required Software and Other Tools:

• Microsoft Office.
• Software and tools will vary based on the technologies supported.

Required Education:

• Bachelor's degree in Computer Science, Information Systems, or other related field. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree

Required Work Experience:

• 2 Years of specific knowledge of the technology(s) or product(s) to be supported including 1 year directly supporting the technology(s) or product(s).