ESSENTIAL JOB FUNCTIONS

I. Area Program & Team Management

• Supervision: Manage the day-to-day clinical activities and supervise the clinical managers and associates assigned in Philadelphia.
• Financial & Productivity: Manage productivity, labor, and the budget for all accounts in Philadelphia to meet or exceed financial targets.
• Scheduling: Oversee the scheduling of clinical associates across Philadelphia, including vacation scheduling.
• Personnel Management: Manage employment activities of clinical associates, including recruitment, interviewing, hiring, training, performance appraisal, and managing employee relations issues.
  • Approve time reporting and maintain manager’s files for direct reports.
  • Maintain current credentialing files for all associates.
• Leadership: Conduct regular associate meetings, develop and manage open communications, and manage change.
• Compliance & Administration: Carry out management responsibilities in accordance with the Company’s policies and applicable laws.

II. Clinical Quality & Compliance Oversight

• Quality Outcomes: Oversees quality outcomes to achieve quality targets.
• Regulatory Compliance: Monitor and assure all clinical activities comply with:
  • The Joint Commission Standards
  • SpecialtyCare's policies
  • Applicable policies at the accounts
  • Other applicable regulatory requirements, including lab compliance.
• Quality Data:
  • Provide quality data to customers as needed.
• Reporting: Participate in appropriate hospital committees for demonstration of quality, blood, and process and outcome improvement. Presents quality and outcome data to these committees and the surgeons on at least a quarterly basis or as needed.
• Corrective Action: Develop, implement, and oversee corrective action to address clinical, credentialing, or operational issues (e.g., charge capture, quality reporting, inventory management).

III. Stakeholder Relations & Business Growth

• Relationship Management: Works closely with the Area Managers in Philadelphia to serve as the primary point person at the account(s) for customers, physicians, vendors, and the Company’s business office associates.
• Client Satisfaction: Collaborates with Operations and Sales Management in building and maintaining relationships with customers to:
  • Meet contractual requirements.
  • Resolve clinical, credentialing, operational, or business issues.
  • Maintain client satisfaction, retain, and grow the regional accounts.
  • Market new services.

IV. Clinical Practice & Operations

• Direct Clinical Service: Perform perfusion and other clinical services as needed based on individual credentialing privileges at the account(s) or program(s), working under the supervision of physicians when performing clinical procedures.
• Inventory Control: Ensure the Area Managers in Philadelphia are following sound inventory and equipment management practices.
• Equipment: Help monitor equipment operations and maintenance requirements with Area Managers.
• Resource Management: Ensure that the Clinical Managers in Philadelphia are maintaining appropriate capital equipment and disposable inventory and items are ordered, stocked, and available for all procedures.
• Documentation: Help the Area Managers in Philadelphia oversee the required documentation of procedures performed for medical and billing record purposes.

V. Communication & Values

• Work with other clinical staff and departments in performing above duties and responsibilities.
• Maintain regular weekly communication with direct supervisor.
• Live the SpecialtyCare Values – Integrity, Teamwork, Care & Improvement.
• Perform other duties as assigned.