Clinical Liaison Philadelphia Market, Full Time Day

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

The Opportunity

This is not a desk job - and it is not a traditional clinical role. As a Clinical Liaison serving the Philadelphia market, you will spend your days inside hospitals, building relationships with physicians, case managers, nurses, patients, families, and other healthcare professionals. You will identify patients who may benefit from continued acute care, help guide them through the referral and admission process, and develop a territory you can truly own.

The role sits at the intersection of patient access, healthcare relationships, clinical understanding, and business development. If you enjoy being in the field, earning trust, solving problems, and seeing the direct impact of your work, this is an opportunity to do all four.

Clinical licensure is not required. We welcome experienced healthcare business-development professionals as well as clinicians who have relationship-building skills, commercial mindset, and hospital knowledge to succeed in a growth-focused role.

Your Market: Philadelphia

Philadelphia is a complex, relationship-driven healthcare market with a dense network of acute-care hospitals and healthcare professionals. In this role, you will represent your assigned ScionHealth specialty hospital within the market, develop meaningful referral relationships, and become a trusted resource for teams caring for medically complex patients who may need additional time and specialized hospital-level care.

You will not simply maintain a list of accounts. You will build a market.

Job Summary

Conducts patient assessments to identify appropriate patients for potential admission into the system. Daily follow up with patients and their decision-makers in their account(s) for consistent clinical reassessment. Responsible for managing the referrals and admissions that are generated through their assigned hospitals and territories. Represents ScionHealth and their assigned hospital with professionalism and maintains positive relationships with the accounts within their territory. Designs and manages the marketing strategies for their assigned accounts. Identifies and contacts new and potential referral sources to grow their respective territory. Conducts in-person educational meetings and conversations with referral sources, utilizing educational materials to present our specialty hospitals to referral sources. Acts as liaison by coordinating transmission of clinical and benefit information between patients, decision-makers, referral sources and the ScionHealth Specialty Hospitals they serve. Performs 80% or more of work outside the home, with expectation of being onsite at their respective accounts daily.

Essential Functions

• Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts and educational presentations.
• Meets the monthly goals for their assigned hospitals Expands the number of referral sources in their assigned territories.
• Maintains current referral sources through relationship development.
• Manages the admissions process as an ambassador for patients who meet the criteria eligibility.
• Operates within budgeted parameters by carefully planning travel and monitoring expenses Conduct assessments in accordance with company standards.
• Manage the referrals and admission process for their referred patients.
• Work closely with patients and their family members to educate them on the benefits of ScionHealth Hospitals.
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• Completes clinical assessments on potential patients completing assessments to meet with standards of the Division Meets with patients and families to explain hospital’s care and services.
• e Establishes strong and successful relationships with referral sources throughout their territory.
• Successfully manages the Referral, Assessment and Admission Process.
• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
• Completes annual health, safety, and education requirements.
• Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care to the patient population served.
• Reports to work on time as scheduled adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

Knowledge/Skills/Abilities/Expectations

• Approximate percent of time required to travel: Daily
• Must read, write and speak fluent English
• Must have good and regular attendance
• Performs other related duties as assigned

Education

• Associate’s Degree degree in marketing, communication, healthcare administration, nursing, or other related field (Preferred) Or
• Bachelor’s Degree degree in marketing, communication, healthcare administration, nursing, or other related field (Preferred) Or
• Equivalent Combination of Education and Experience in the form of extensive healthcare sales work in lieu of formal degree (May be Considered)

Licenses/Certifications

• DL NUMBER - Driver License, Valid and in State Upon Hire (Required) And
• RN - Registered Nurse - State Licensure and/or Compact State Licensure or LPN/LVN in the state of practice Upon Hire (Preferred) Or
• RESP THER - Respiratory Therapist, Grad Upon Hire (Preferred)

Experience

• 2 years former healthcare sales experience and/or clinical healthcare experience (Preferred) And
• Prior Experience that includes formal sales training (Preferred) And
• Prior Experience that demonstrates understanding of Medicare, Medicaid, and other payers as related to LTACH benefits (Required) And
• Prior Experience that demonstrates competence in strategic business planning and design of marketing initiatives (Required)