What are the responsibilities and job description for the Customer Service Pharmacy Technician position at SPECIALTY RX INC?
At Specialty Rx, Inc., our mission is to provide exceptional service guided by our CARE culture — Commitment, Accountability, Respect, and Excellence. The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This job description outlines the primary responsibilities through which employees embody our CARE values and contribute to the company’s mission of outstanding service
Responsibilities:
- Perform duties assigned by the Data Entry Manager
- Answer phones and respond to orders, re-orders and general customer inquiries
- Handle and resolve client complaints and inquiries in a timely manner
- Triage incoming faxes by facility/department and in accordance with cutoff times.
- Clarify orders as needed
Qualifications:
- Active FL Board of Pharmacy, Pharmacy Technician Licensed required
- Previous experience in pharmacy
- LTC pharmacy experience preferred
- Knowledge of brand name and generic medications
- Strong attention to detail and organizational skills
- Moderate to advanced computer skills required
- Great telephone etiquette a must
- Frameworks / ECM knowledge a plus
- High school diploma or equivalent
Shift:
- 2:30pm-11:00pm with rotating weekends and holidays.
- Onsite
Company Benefits:
- We offer a competitive salary and benefit package
EEO Statement, SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.
EO/Minorities/Females/Disabled/Veterans