What are the responsibilities and job description for the Service Advisor position at Specialty RV Sales?
Service Advisor – Rv
We need a Service Advisor who is superior in customer service. Must be able to professionally greet guests by phone or in person, schedule appointments and act as a liaison between customers and service techs. Experience with Motility software system a plus. Makes customers feel welcome and confident that their needs are being understood and achieved. 2 years experience preffered, RV experience is a plus. We are growing at a fast pace and looking for someone who help us with that growth. Competitive benefits package, Monthly salary Commission.
Job Responsibilities
Specialty RV, and Tractor has been serving the mid-Ohio communities of Lancaster and surrounding areas for the last 26 plus years! We are a family-owned dealership and believe culture makes a difference! We strive to build lasting relationships with our employees, customers, and the community
We are an Equal Opportunity Employer - All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
We need a Service Advisor who is superior in customer service. Must be able to professionally greet guests by phone or in person, schedule appointments and act as a liaison between customers and service techs. Experience with Motility software system a plus. Makes customers feel welcome and confident that their needs are being understood and achieved. 2 years experience preffered, RV experience is a plus. We are growing at a fast pace and looking for someone who help us with that growth. Competitive benefits package, Monthly salary Commission.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress daily
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Generous pay plan! Tell us about your experience at your interview!
- Performance Bonuses!
- Bi-weekly Pay Period
- Excellent, Ongoing Training is Provided!
- Opportunity for long term employment and growth
- Medical, Dental and Vision Insurance
- Disability Insurance
- 401(k) Retirement Plan
- Paid one week vacation after 1 year, 2 weeks paid after 2 years
- 5-day work week, closed on Sundays!
Specialty RV, and Tractor has been serving the mid-Ohio communities of Lancaster and surrounding areas for the last 26 plus years! We are a family-owned dealership and believe culture makes a difference! We strive to build lasting relationships with our employees, customers, and the community
We are an Equal Opportunity Employer - All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.