What are the responsibilities and job description for the Service Advisor position at VALLEY FORD INC?
Valley Truck Centers has proudly served Northeast Ohio since 1964 as a family-owned dealership specializing in commercial trucks and automobiles. Representing top brands like Ford, Freightliner, Western Star, Hino, and Isuzu, we also offer complete truck body services. Our commitment to quality and community is at the heart of everything we do.
Position Overview
We’re seeking a dedicated Service Advisor to be the central point of contact between our customers and service team. You’ll guide clients through the repair process, coordinate services, and ensure vehicles are handled with care and expertise. Your work will shape customer satisfaction and reinforce our dealership’s reputation for excellence.
Key Responsibilities
- Communicate with customers about service needs, updates, and repair timelines
- Prepare repair estimates and explain recommendations clearly and professionally
- Collaborate with technicians to deliver timely and accurate service
- Maintain thorough service records and documentation
- Deliver a seamless, customer-first experience from drop-off to pick-up
- Identify upsell opportunities for services, parts, or sales when appropriate
Qualifications
- Proven experience as a Service Advisor or in a related role within the automotive or trucking industry
- Strong mechanical understanding and familiarity with service operations
- Excellent communication and interpersonal skills
- Comfortable processing payments and cash transactions
- Bonus: Background in automotive or truck sales
Why Join Valley Truck Centers?
- Family-owned values and local recognition since 1964
- Competitive salary and secure full-time employment
- Supportive, skilled team environment with potential for growth
- A workplace that prioritizes integrity, service, and technical expertise
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Supplemental voluntary insurances available.
- Life Insurance is fully funded by the employer
- Employee assistance program
- Employee discount
- Paid time off
- Birthday day off
- Recognition for longevity
- Parental leave
- Referral program
- Health Club/Recreation Center membership reimbursements
- Employee Team Member Programs and more!
Come join the Winning Team at Valley Truck Centers!!!
Qualifications:
Required Education:
- High school diploma or equivalent; associate or bachelor's degree in automotive technology or a related field is preferred.
Required Experience:
- Minimum of 2 years of experience in a customer service or service advisor role within the automotive industry.
- Proven track record of successfully managing customer relationships and service delivery in a fast-paced environment.
Required Skills and Abilities:
- Strong knowledge of automotive systems and repair procedures.
- Excellent communication and interpersonal skills to effectively interact with customers and team members.
- Ability to understand and explain complex technical information to customers in a clear and concise manner.
- Proficient in using computer systems and software for scheduling, invoicing, and customer management.
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Demonstrated problem-solving skills and the ability to make informed decisions under pressure.
- Customer-oriented mindset with a focus on delivering high-quality service and exceeding customer expectations.
Salary : $70,000 - $80,000