Assistant General Manager

Castaway, recognized as one of Travel Leisure's "Best Date Spots in America," offers a distinctive dining experience where both guests and team members are treated like stars. Our seasonally inspired menu showcases premium cuts of meat sourced from top-tier butchers, an exquisite raw bar, vegetable-forward sides, and customizable charcuterie boards. Castaway has garnered numerous prestigious accolades, including being named one of the "Most Romantic Restaurants in LA" by Thrillist, LA Weekly, Gayot, Yelp, OpenTable, and NBC.

At Castaway, our mission is to continuously innovate and deliver a five-star experience to our team members, guests, and the community. SRC is committed to fostering internal growth, collaboration, and teamwork, while creating a positive and supportive work environment. We are excited to welcome our next valued team member to join us in this pursuit.

Are you a seasoned leader with a passion for delivering exceptional guest experiences in an upscale, high-volume environment? Castaway Burbank, a flagship restaurant renowned for its elevated cuisine, breathtaking views, and unparalleled service, is seeking an experienced Assistant General Manager to join our dynamic team.

What You'll Do:

• Lead by Example: Oversee daily operations, ensuring seamless service and an exceptional dining experience.
• Drive Success: Manage a high-volume restaurant, implementing strategies to achieve sales and profitability goals.
• Foster Excellence: Inspire and develop a high-performing team through training, mentorship, and accountability.
• Deliver Results: Maintain high standards of quality, consistency, and guest satisfaction while managing operational efficiencies.
• Elevate the Experience: Collaborate with the culinary and beverage teams to enhance the upscale dining atmosphere Castaway is known for.

What We're Looking For:

• Proven Leadership: 5 years of management experience in an upscale, high-volume restaurant environment ($20M ), at least 2 of which were at AGM level or higher.
• Guest-Centric Approach: A dedication to providing exceptional hospitality and creating memorable guest experiences.
• Operational Expertise: Strong skills in financial management, inventory control, and staff development.
• Innovative Vision: Ability to drive initiatives that align with our brand and exceed guest expectations.
• Adaptability: Thrive in a fast-paced, evolving environment with a hands-on leadership style.

Responsibilities:

• Assist the General Manager in overseeing daily restaurant operations to ensure seamless service and customer satisfaction.
• Collaborate with department heads to optimize service standards, streamline processes, and maintain an exceptional dining experience.
• Train and supervise staff, ensuring they provide excellent customer service and uphold our restaurant's high standards.
• Monitor and maintain inventory levels, ensuring proper stock levels of ingredients, supplies, and equipment.
• Coordinate with the kitchen team to ensure efficient food preparation, timely service, and adherence to quality standards.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner, ensuring customer satisfaction.
• Assist in the development and implementation of marketing strategies and promotional activities to attract new customers and increase revenue.
• Oversee all aspects of daily restaurant operations, including staffing, scheduling, inventory management, and financial performance.
• Oversee beverage operations and bar operations.
• Build and maintain strong relationships with guests, soliciting feedback and addressing any concerns to ensure a positive dining experience.
• Uphold health and safety regulations, ensuring a clean and sanitary environment throughout the restaurant.
• Collaborate with the General Manager in budget planning, cost control, and financial management.

Qualifications:

• 5 years' experience in a similar level managerial role in a high-volume restaurant environment is required.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent interpersonal and communication skills to effectively interact with staff, customers, and vendors.
• Proven ability to deliver exceptional customer service and resolve guest concerns.
• Solid knowledge of restaurant operations, including food and beverage service, inventory management, and health and safety regulations.
• Ability to work in a fast-paced, high-pressure environment, multitasking and prioritizing tasks effectively.
• Exceptional problem-solving and decision-making abilities.
• Proficient in computer applications such as MS Office and restaurant management software.

Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law.