What are the responsibilities and job description for the Branch Operations Manager position at Specialized Recruiting Group - York County / South Charlotte?
Job Title: Operations Manager
Location: South Charlotte, NC
Work Schedule: Full-Time, In-Office
Position Overview
NOW HIRING an experienced Operations Manager to lead day-to-day operations at a machining company in South Charlotte, NC. This is a hands-on leadership role responsible for managing production staff and sales representatives, driving operational efficiency, and supporting continued business growth.
The ideal candidate has a some experience in a technical industry along with experience handling inventory, profit and loss and full management of about 20 people.
Key Responsibilities
Operations & Leadership
- Oversee daily operations to ensure production goals, quality standards, and delivery timelines are met
- Manage, coach, and develop shop floor staff, supervisors, and support personnel
- Collaborate closely with sales representatives to align production capabilities with customer needs
- Monitor workflow, capacity planning, scheduling, and continuous improvement initiatives
- Ensure compliance with safety, quality, and operational procedures
Sales & Customer Support
- Act as a key liaison between operations and sales teams
- Support sales reps with technical insight, quoting input, and feasibility assessments
- Help translate customer requirements into clear production plans
- Assist in resolving customer issues related to lead times, quality, or specifications
Process Improvement & Performance
- Identify opportunities to improve efficiency, reduce waste, and optimize processes
- Track and report on operational KPIs such as productivity, on-time delivery, and quality metrics
- Participate in strategic planning and execution of operational goals
- Support implementation of new equipment, systems, or procedures as needed
Qualifications
Required:
- 5 years of operations or management
- Proven experience managing teams, including both technical staff and sales or client-facing roles
- Strong leadership, communication, and problem-solving skills
- Ability to work full-time, in-office in South Charlotte, NC
Preferred:
- Technical background in machining, CNC operations, manufacturing engineering, or a related field is a plus but not required
- Someone who has worked for smaller companies managing around 20 people or so.
- Experience in a job shop or precision machining environment is helpful
Salary : $140,000 - $180,000