What are the responsibilities and job description for the General Manager position at Specialized Recruiting Group - Charlotte, NC?
Our client, a growing and reputable custom cabinet manufacturer, is seeking an experienced General Manager to lead daily operations and drive the next level of performance, efficiency, and profitability. This individual will oversee all aspects of the business—including production, sales support, installation scheduling, purchasing, customer service, and team leadership.
This is a hands-on leadership role for someone who understands the cabinet or millwork industry and thrives in an environment where they can make meaningful operational improvements.
Position Overview
The General Manager will be responsible for ensuring the business meets production goals, maintains strong customer satisfaction, and operates efficiently and profitably. The ideal candidate brings both manufacturing operations expertise and strong leadership skills, with the ability to streamline processes, develop teams, and manage the full lifecycle of custom cabinet projects.
Key Responsibilities
Operational Leadership
- Oversee day-to-day operations including production, scheduling, installation coordination, purchasing, logistics, and service.
- Develop and implement operational processes to improve efficiency, quality, and on-time delivery.
- Maintain production flow and ensure projects meet design specifications, deadlines, and budget targets.
Team Management
- Lead and mentor a team spanning production, shop personnel, administrative staff, and field teams.
- Build a culture of accountability, communication, and continuous improvement.
- Manage staffing levels, performance reviews, training, and hiring needs.
Financial & Business Management
- Manage budgets, job costing, production metrics, and P&L performance for a ~$3M operation.
- Identify cost-saving opportunities and optimize purchasing, inventory, and workflow.
- Evaluate financial reports, KPIs, and production data to make informed decisions.
Customer & Project Oversight
- Collaborate with designers, builders, and homeowners to ensure customer satisfaction throughout the project lifecycle.
- Oversee scheduling and coordination of field installations and service work.
- Resolve customer issues quickly and professionally.
Quality & Safety
- Ensure products meet quality standards, design specifications, and company expectations.
- Enforce safety protocols, maintain compliance, and ensure a clean and organized facility.
Qualifications
- 5 years of leadership or general management experience in cabinets, millwork, carpentry manufacturing, construction operations, or a related field.
- Strong understanding of custom cabinet production, woodworking processes, materials, and shop workflow.
- Proven experience managing operations, production teams, and end-to-end project execution.
- Solid financial acumen—comfortable with budgets, job costing, forecasting, and operational KPIs.
- Excellent communication, leadership, and problem-solving skills.
- Ability to thrive in a hands-on, fast-paced small-business environment.
- Computer proficiency (ERP/MRP systems, scheduling tools, MS Office).
What This Opportunity Offers
- Leadership of a well-established ~$3M business with room for growth
- Direct influence on operational improvements and business expansion
- A stable, team-oriented work environment
- Competitive compensation and benefits (customize as needed)
How to Apply
If you are an experienced operations leader with a passion for building high-quality products and running a smooth, efficient manufacturing operation, we’d love to connect with you. Apply today or reach out for more information!
Salary : $90,000 - $100,000