What are the responsibilities and job description for the Area Manager position at Specialized Recruiting Group - Charlotte, NC?
Area Manager – Plumbing
Field Operations Leadership Opportunity
We are partnering with a growing home-services organization that is seeking an experienced Area Manager to lead its plumbing field operations. This role is ideal for a hands-on leader who excels at developing teams, managing field operations, and ensuring projects are completed with efficiency, safety, and high-quality standards.
About the Role
The Area Manager oversees Territory and Assistant Territory Field Managers, ensuring all plumbing projects are properly staffed, resourced, and executed on time and within budget. This position combines leadership, operational management, and mentorship—supporting field teams while driving process excellence across multiple territories.
Key Responsibilities
Leadership & Team Management
- Oversee execution of plumbing services to ensure deadlines and budget goals are met
- Train Territory Field Managers through a structured 4–6 week onboarding program
- Provide daily coaching on field execution, quality, and CRM usage
- Support the development, performance, and confidence of Territory Field Managers
- Build and manage daily schedules for Assistant Territory Field Managers
- Provide coverage during PTO or absences
- Participate in interviewing and selecting new Territory Field Managers
- Conduct 6-month coaching reviews and contribute to annual evaluations
- Hold field managers accountable for performance outcomes
Operational Management & Quality Assurance
- Manage logistical planning, workflow, and resource allocation across territories
- Approve variance purchase orders above preset limits
- Lead Quality Assurance initiatives and ensure compliance with standards
- Develop and refine SOPs to drive efficiency
- Monitor subcontractor performance and report concerns as needed
- Collaborate with internal operations teams to review scopes of work
- Resolve field issues, address customer concerns, and escalate when necessary
- Maintain strong relationships with team members, customers, vendors, and subcontractors
Qualifications
- High school diploma or equivalent; trade school or college a plus
- Minimum 2 years of field management or construction management experience
- Strong computer skills, including Microsoft Office
- Ability to learn business-specific software systems
- Valid driver’s license (3 years) and insurable
- Spanish fluency is a plus, but not required
Performance Expectations
- Professionalism, accuracy, and attention to detail in a fast-paced environment
- Strong communication, leadership, and problem-solving skills
- Ability to manage multiple priorities and adapt to changing conditions
- Consistent reliability, punctuality, and integrity
- Strong teamwork and relationship-building abilities
- Commitment to meeting operational goals within deadlines and budgets
Work Environment & Physical Requirements
- Split between office and field work with frequent travel to job sites
- Regular standing, climbing, kneeling, and handling of tools/materials
- Ability to occasionally lift up to 75 lbs
- Ability to drive or ride for extended periods
- Exposure to varied weather conditions
- Reasonable accommodations available
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Health Savings Account
- Life insurance (group & voluntary)
- Employee Assistance Program
- Paid time off
- Maternity/Paternity leave
- Competitive salary bonus potential
Salary : $90,000 - $100,000