What are the responsibilities and job description for the Branch Operations Coordinator position at Specialized Health Agency, LLC?
Branch Operations Coordinator
Summary:
The Branch Operations Coordinator supports the day-to-day operations of a LiveWell Partners network agency branch. This position plays a central role in maintaining the administrative flow of the office, supporting human resources needs, and ensuring compliance with personnel documentation. The Branch Operations Coordinator is often the first point of contact for internal and external stakeholders and helps ensure a smooth, efficient, and professional experience for visitors, patients, and team members alike.
Primary Responsibilities:
Greet office guests and callers in a courteous, professional manner.
Manage telephone communication, voice mail systems, and staff phone rosters.
Support the orientation and onboarding process for new employees and contractors.
Maintain all worker profiles to be current and accurate within Homecare Homebase (HCHB); maintain demographics, permissions, HR log, renewable requirements, professional licenses, attachments, availability, and HCHB licensing for employees and contract workers.
Maintain confidentiality while supporting workforce development documentation and license tracking.
Process HCHB workflow, coordination notes, and administrative tasks timely.
Assist with entering referrals into HCHB timely, accurately, and completely, as needed.
Assist with eligibility alerts, status notification, and patient communication, as needed.
Receive and process accounts payable in a timely and accurate manner.
Order and manage medical and office supplies in accordance with policy.
Assist with referral intake, data entry, and coordination across clinical and administrative teams.
Support internal compliance with HR, HIPAA, safety, and LiveWell company standards.
Promote a team-centered, customer-focused culture in all interactions.
Serve as a liaison between the local branch and the central HR team.
Communicate important HR updates and refer staff to appropriate resources.
Perform routine personnel audits, maintain renewals and certifications.
Always maintain a professional and inclusive work environment.
Uphold safety-sensitive responsibilities in accordance with regulatory standards.
Other duties as assigned.
Qualifications:
Ability to set objectives and handle multiple tasks, clients, and projects simultaneously in a fast-paced environment; ability to appropriately balance priorities, deadlines, and deliverables.
Ability to be flexible when needed, take initiative, and demonstrate accountability.
Ability to handle confidential protected health information and material.
High quality customer service and phone skills are essential.
High level of organizational skills.
Strong attention to detail.
Requirements:
High school diploma or equivalent required.
Demonstrated experience with computers and office systems.
Experience in a healthcare environment (6 months preferred)
Valid driver’s license and reliable transportation.
Automobile insurance as required by state law.
Must be able to lift up to 30 lbs and operate office equipment.
Availability to work varied hours and attend in-office as needed.
Basic proficiency with Microsoft Office and familiarity with platforms (HCHB).
EEO Statement: LiveWell provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LiveWell complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. LiveWell expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LiveWell team members to perform their job duties may result in discipline, up to and including discharge.