Membership Billing Specialist

JOB SUMMARY:

The Membership Billing Specialist is responsible for managing membership billing, collections, and ongoing financial communication for our physician clients and their patients. This role serves as a trusted financial partner to physicians, office managers, and patients, ensuring accurate billing, timely collections, and strong client relationships.

This role requires a high degree of personal ownership, discipline, and attention to detail. The ideal candidate is a hard worker who thrives in a high-volume, high-accountability environment, is meticulous with follow-through and proactively improves, automates, and scales billing and collection processes. This individual is expected to execute existing workflows and also to continuously refine them using technology, automation, and emerging tools to improve efficiency, accuracy, and patient experience.

The Membership Billing Specialist manages a portfolio of practices with accountability for the following outcomes:

• Capture revenue
• a. Process and maintain accurate payment information
• b. Enforce credit-card-on-file and ACH payment methods versus check
• Increase revenue
• a. Support patient price increases
• Report revenue
• a. Post transactions daily, ensuring timely and accurate reporting and reconciliation
• b. Advise physician clients on the financial health of their practice

DUTIES AND RESPONSIBILITIES:

• Complete month-end reporting responsibilities, including consolidating data and preparing accurate financial reports.
• Manage payment reminder and collections processes with urgency and discipline. Quickly and persistently collect past-due payments, maintaining rigorous follow-up cadence, accurate documentation, and clear escalation when needed.
• Conduct patient outreach via phone, text, and email for past-due balances; escalate issues to office managers as appropriate; send non-payment notices within defined timelines.
• Own continuous improvement of billing and collections workflows by identifying manual, repetitive, or error-prone processes and leveraging technology tools to reduce manual work, improve accuracy, and scale operations efficiently.
• Manage patient membership fee increases by proactively reviewing patient lists and communications with physicians, implementing requested changes, and identifying risks or issues in advance.
• Review all past-due accounts and collaborate with physicians or office managers to develop and execute clear action plans. Surface issues and recommend solutions rather than waiting for direction.
• Manage patient payment updates accurately and on time across phone, office, and web-based channels.
• Leverage and help refine the “Save a Patient” protocol, including identifying root causes of patient dissatisfaction or potential churn, gathering relevant information, and recommending approved retention options where appropriate.
• Perform other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor’s degree preferred.
• Experience in billing, accounts receivable, collections, revenue cycle management, or similar high-volume operational roles strongly preferred.
• Proven ability to manage detailed work accurately under deadlines.
• Comfortable working with systems, data, and new tools; curiosity and willingness to learn are essential.
• Fluent in English and Spanish required

CORE COMPETENCIES:

Analytical

• Synthesizes information, analyzes data, and applies judgment to improve outcomes.

Communication

• Communicates clearly and concisely with physicians, patients, and internal stakeholders; presents problems with proposed solutions.

Customer Service

• Manages difficult conversations professionally while maintaining firm financial standards.

Teamwork

• Prioritizes team success, collaborates effectively, and supports shared goals.

Professionalism

• Demonstrates accountability, reliability, and follow-through under pressure.

Initiative

• Takes ownership, seeks responsibility, and proactively identifies opportunities to improve results.

Judgment

• Makes sound, timely decisions with appropriate escalation when needed.

Planning & Organization

• Manages time effectively, prioritizes work, and maintains disciplined follow-up.

Quality

• Maintains accuracy and thoroughness; proactively prevents errors.

Operational Rigor & Automation Mindset

• Demonstrates exceptional attention to detail and accuracy in high-volume environments
• Actively seeks opportunities to simplify, standardize, and automate workflows
• Comfortable learning and experimenting with new tools and technologies, including AI-enabled solutions

Technical Skills

• Continuously builds systems, process, and tool proficiency

COMPENSATION AND BENEFITS:

• Hourly compensation, paid bi-weekly
• Bonus potential based on achievement of individual and company targets
• Comprehensive medical, dental, and vision coverage (effective the first day of the month following date of hire)
• Complimentary Direct Primary Care at any KerixHealth-owned DPC clinic
• Company-paid life and disability benefits
• 401(k) plan with a 4% company match (eligible after 6 months of employment)

OTHER:

• Onsite four days per week (Monday–Thursday) at Specialdocs’ office in Deerfield, IL
• Employment contingent upon successful completion of a background check

Pay: From $23.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Deerfield, IL 60015

Salary : $24