What are the responsibilities and job description for the Front Desk - Night Audit position at Spearfish Travelodge?
Job Summary
We are seeking a friendly and detail-oriented Front Desk Associate to be a welcoming face for our hotel. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth guest stays. Your positive attitude and organizational skills will help create a professional and friendly environment for guests and team members alike. This hourly position offers an exciting opportunity to develop your hospitality expertise while supporting daily business functions.
Duties
- Greet guests warmly, ensuring a positive first and last impression at all times
- Answer multi-line phone systems promptly, professionally, and courteously
- Handle data entry and document proofreading with 100% accuracy and attention to detail
- Provide customer support by addressing inquiries efficiently and professionally while practicing excellent guest service etiquette
- Run nightly audit
- Prep and begin breakfast service
- Shifts: 11pm-7am
Requirements
- Previous experience with customer service roles is highly desired
- Experience in hospitality or as a receptionist is preferred
- Strong computer skills, including proficiency with Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar), and data entry software
- Excellent organizational skills with the ability to multitask effectively in a busy setting, as well as keep yourself busy during slower times
- Strong typing skills along with high attention to detail for data entry and proofreading documents
- Ability to demonstrate professionalism with phone etiquette, interpersonal communication skills, and confidentiality
- Aptitude for working independently
Join us as a Front Desk Night Auditor and become an integral part of our team! Your enthusiasm for delivering outstanding service combined will help us create a welcoming environment that leaves a lasting positive impression. This role is perfect for motivated individuals eager to grow their hospitality career in a supportive setting.
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Shift availability:
- Overnight Shift (Preferred)
Ability to Commute:
- Spearfish, SD 57783 (Preferred)
Work Location: In person
Salary : $15 - $16