What are the responsibilities and job description for the Service Dispatch position at SPATCO Energy Solutions?
SPATCO Energy Solutions has been an industry leader in providing energy solutions since 1935. We are here to provide the best energy solutions to our customers. We are built on service. From the ground up, our construction and installation teams build fueling and charging stations in the retail, commercial, industrial and government sectors. Our service and field teams not only perform routine and heavy maintenance but they also ensure environmental compliance is met in each state.
We are unique in that we provide everything a customer may need for their fueling & charging needs. In addition to construction and service, we also provide our customers with equipment, parts and expertise and the support to find the right solution to meet their needs. We are able to achieve this success due to our in-house, on the job training programs.
If you want to be part of a great team with endless possibilities for growth you’ve found your next career at SPATCO.
SPATCO is looking for an energetic service dispatcher to join our team. This person will be responsible for dispatching calls for service technicians in an assigned branch. In this position you will work with internal employees and in some cases customers. You will work very closely with the service manager to ensure calls are scheduled, dispatched and closed in a timely manner. This will require clear and concise writing/verbal communication with department managers, employees, and customers.
Essential Functions:
- Dispatch service technicians to appropriate locations according to customer requests and local branch standards
- Enter service call information into computer systems
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service
- Relay work orders, messages, and information in writing and/or verbally
- Use GPS programs to monitor locations of service technicians to assist in dispatching calls
- Assist in processing and billing of service invoices
Experience, Competencies and Education
- Previous dispatch experience preferred
- Experience dealing with customers
- Prior use of Microsoft office (Word, Excel, Office)
- Must be dependable and detailed oriented
- Strong communication: Must have the ability to listen and communicate effectively
- Able to multitask and perform a variety of tasks effectively
- Problem solving skills – must be able to prioritize the most important situations, evaluate and resolve issues in an efficient matter
- Work under time constraints efficiently and have the ability to work well with others
Benefits:
• Paid holidays
• Paid vacation and sick time, Up to four weeks’ vacation with tenure
• 401K match
• Health, Dental, Vision Insurance as well as supplemental coverages offered
• Company-paid Life Insurance