What are the responsibilities and job description for the Customer Care & Sales position at Sparklight?
Company Description Sparklight, a DBA of Cable ONE, Inc. (NYSE: CABO), is a leading broadband communications provider serving more than 800,000 residential and business customers across 21 states. The company offers high-speed internet, advanced Wi-Fi solutions, cable television, and phone services to consumers. Through Sparklight Business, it delivers scalable and cost-effective connectivity solutions to small, mid-market, enterprise, wholesale, and carrier clients. Sparklight Advertising supports businesses nationwide with digital marketing, video production, website development and hosting, and cable TV advertising services. Sparklight is focused on connecting individuals and organizations to what matters most through reliable, customer-centered technology solutions.
Role Description This is a full-time, on-site Customer Care & Sales role based in Rolla, MO. The team member will handle inbound and outbound customer interactions, providing responsive support, resolving service-related questions, and addressing billing or technical inquiries. The role includes presenting Sparklight products and services, matching solutions to customer needs, and actively promoting upgrades and additional services to drive sales and customer retention. Daily responsibilities involve documenting interactions in company systems, following established procedures, meeting or exceeding performance goals, and collaborating with colleagues to ensure a consistent, high-quality customer experience. The individual in this role will represent Sparklight’s brand values by maintaining a professional, empathetic, and solution-focused approach with every customer.
Qualifications
- Customer Service and Customer Support skills to respond to inquiries, resolve issues, and provide a positive experience across multiple contact channels.
- Customer Satisfaction focus, including the ability to build rapport, manage expectations, and follow through on commitments.
- Strong Communication skills, both verbal and written, to clearly explain services, troubleshoot concerns, and support sales conversations.
- Analytical Skills to interpret customer information, identify needs or service challenges, and recommend appropriate solutions.
- Ability to learn and navigate CRM or ticketing systems, billing platforms, and basic technical tools related to internet and cable services.
- Comfort with sales-oriented responsibilities, including cross-selling, upselling, and meeting individual and team performance metrics.
- Demonstrated reliability, time management, and the ability to work effectively in a structured on-site environment.
- High school diploma or equivalent required; post-secondary education or prior experience in telecommunications, retail, or contact centers is beneficial.