What are the responsibilities and job description for the Business Fulfillment Technicians position at Sparklight?
Company Description Sparklight, a DBA of Cable ONE, Inc. (NYSE: CABO), is a leading broadband communications provider serving more than 800,000 residential and business customers across 21 states. The company offers high-speed internet, advanced Wi-Fi solutions, cable television, and phone services to meet diverse connectivity and entertainment needs. Through Sparklight Business, it delivers scalable and cost-effective solutions for small, mid-market, enterprise, wholesale, and carrier organizations. Sparklight Advertising supports businesses nationwide with digital marketing, video production, website development and hosting, and cable TV advertising services. The company is focused on connecting customers to what matters through reliable, innovative technology and customer-centered service.
Role Description The Business Fulfillment Technician is a full-time, on-site role based in Bluffton, SC, responsible for supporting business customers with accurate order fulfillment and service activation. Day-to-day tasks include processing and validating service orders, coordinating installations and service changes, and ensuring that customer accounts are set up correctly in internal systems. The role involves providing technical support related to business internet, voice, and video services, troubleshooting basic service issues, and escalating complex problems to appropriate teams. The Business Fulfillment Technician collaborates with sales, operations, and field technicians to ensure timely delivery of solutions, while maintaining detailed documentation and upholding quality and compliance standards. This position also assists in customer education on services and equipment, helping to promote efficient use and a positive overall experience.
Qualifications
Role Description The Business Fulfillment Technician is a full-time, on-site role based in Bluffton, SC, responsible for supporting business customers with accurate order fulfillment and service activation. Day-to-day tasks include processing and validating service orders, coordinating installations and service changes, and ensuring that customer accounts are set up correctly in internal systems. The role involves providing technical support related to business internet, voice, and video services, troubleshooting basic service issues, and escalating complex problems to appropriate teams. The Business Fulfillment Technician collaborates with sales, operations, and field technicians to ensure timely delivery of solutions, while maintaining detailed documentation and upholding quality and compliance standards. This position also assists in customer education on services and equipment, helping to promote efficient use and a positive overall experience.
Qualifications
- Candidates should possess strong Analytical Skills for reviewing orders, resolving discrepancies, and interpreting service and billing data.
- Candidates should possess effective Communication skills for interacting with business customers, internal teams, and field technicians in a clear, professional manner.
- Candidates should possess Technical Support skills for assisting with service activations, basic troubleshooting, and equipment or configuration questions.
- Candidates should possess Sales support skills for collaborating with sales teams on order details, service packages, and customer requirements.
- Candidates should possess Training capabilities to guide customers and colleagues on service features, processes, and system usage.
- Relevant qualifications include experience in telecommunications, broadband, or technology services, familiarity with CRM or order management systems, and strong attention to detail.
- Additional beneficial qualifications include problem-solving abilities, time management skills, customer service experience, and a high school diploma or equivalent; post-secondary education in a related field is a plus.