What are the responsibilities and job description for the Front Desk / Patient Care Assistant job in Oviedo position at Spark Wellness Group?
Front Desk (Patient Care) – Part-Time | Oviedo, FL
Spark Wellness Group – Where compassion meets clinical excellence.
About Us
At Spark Wellness Group, we’re more than a psychiatry practice — we’re a faith-inspired community committed to healing, growth, and hope in mental health. Our team is passionate about providing expert, compassionate psychiatric care that nurtures the mental, emotional, and spiritual wellness of every patient we serve.
We’re currently seeking a Part-Time Front Desk (Patient Care) Specialist to join our Oviedo team. This role is ideal for someone who thrives in a caring, professional, and team-oriented environment — someone who enjoys being the welcoming face that helps patients feel supported from the moment they arrive.
Position Summary
The Front Desk (Patient Care) Specialist serves as the first point of contact for our patients — providing exceptional customer service, ensuring efficient scheduling, and supporting our providers and administrative staff with day-to-day operations.
Key Responsibilities
- Greet and assist patients in a professional, compassionate, and welcoming manner.
- Schedule appointments, manage patient check-ins/check-outs, and verify insurance information.
- Collect copays and update patient records accurately in the EHR system.
- Communicate efficiently with clinical, billing, and administrative teams to ensure smooth patient flow.
- Handle incoming calls, messages, and patient inquiries with empathy and professionalism.
- Support compliance with HIPAA and practice policies at all times.
Qualifications
- Prior experience in a medical office or mental-health setting preferred.
- Strong interpersonal and communication skills.
- Detail-oriented with the ability to multitask in a fast-paced environment.
- Reliable, punctual, and comfortable with technology (EHR, email, scheduling tools).
- Bilingual (English/Spanish) a plus.
- Availability for part-time hours, primarily during weekdays, with flexibility for coverage as needed.
Why Spark Wellness Group
- Be part of a mission-driven organization grounded in compassion, excellence, and integrity.
- Work in a supportive, team-oriented environment that values both patient and employee well-being.
- Opportunities for growth as we continue to expand across Central Florida.
- Participate in our Spark Cares initiatives — giving back to the community and promoting mental health awareness.
Location: Oviedo, FL
Schedule: Part-Time (Min. 25 hours/week) Mon-Fridays 1-6pm
Compensation: US$16-US$18 per hour, based on experience
✨ Join us and help ignite hope — one patient, one session, one story at a time.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Experience:
- Front desk: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $16 - $18