Customer Service Representative

Position Title: Customer Service Representative

Location: Grand Rapids, MI

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Coverage
• 401(k) Benefits
• PTO

Position Summary:

We seek a highly motivated and skilled Customer Service Representative to join our team in the Corrugated Packaging Manufacturing industry. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your main objective will be to ensure customer satisfaction by addressing inquiries, resolving problems, and processing orders in a timely and efficient manner. You will be working in a fast-paced environment, where your excellent verbal and written communication skills will be put to the test. Your positive attitude and problem-resolution skills will be key to your success in this role.

Minimum Qualifications:

• High school diploma or equivalent
• 1 years of experience in customer service in a high speed manufacturing plant ● Experience with estimating and estimating software.
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment
• Strong problem-resolution skills

Responsibilities:

• Communication with customers via phone, e-mail or face-to-face. ● Process orders, forms, applications, and requests
• Direct requests and unresolved issues to the appropriate resources
• Manage customer accounts
• Manage purchased items
• Prepare formal quotes for customers
• Basic knowledge, understanding, and use of technology-related resources
• Perform additional duties and responsibilities as required or assigned
• Adhere to the safety and quality policies at all times
• Comply with the company’s attendance/tardiness standards

About Spark Packaging:

Spark Packaging is a Michigan-headquartered recruiting and staffing company that connects great talent with great employers. We understand that finding a new position can be stressful and identifying top talent can be challenging. For us to maximize successful placement and retention, we start by listening to and understanding each of our clients. We believe in face-to-face interaction and having a solid understanding of our client’s business before placement. We pride ourselves in team development as it matches our purpose as an organization to continually create career opportunities.