What are the responsibilities and job description for the Seasonal Customer Service Representative position at Baker Book House Company?
Job Description
Title:
Seasonal Customer Service Representative
Reports to:
Store Manager
Location:
2768 East Paris Ave SE
Grand Rapids, MI 49546
Hours
Part time, 10-20 hours per week
FLSA:
Non-Exempt
Position Objective:
Assist customers with finding the books they need, either in person or over the phone, placing special orders, ringing up customers through point-of-sale, working with our team to meet our sales goals.
Primary Responsibilities
- Ensure exceptional customer service by answering customer questions in-store and over the phone.
- Communicate effectively with other team members and department heads.
- Maintain knowledge of current inventory and promotions, best selling titles, and new releases; as well as upcoming in-store events and security protocol.
- Assist with ordering special orders for customers using database, ship special orders, shelve books, and organize used books.
- Help open and close the store, operate a POS system, handle cash, credit cards, checks, etc.
- Participate in team initiatives, meetings, internal and external events, and other assigned responsibilities.
Qualifications
- Available to work during store hours and specific after-hours events, including evenings, and weekends.
- Strong communication skills (written and verbal) and knowledge of basic mathematics.
- Strong relational skills, seeking to build relationships with co-workers, and customers.
- Ability to multitask with attention to detail, must be able to stand for long periods of time, and have the capability to lift, bend, and twist as needed.
- Cash handling and POS (point-of-sale) experience is preferred.
Baker Publishing Group is an Equal Opportunity Employer.
Salary : $29,003 - $38,526