What are the responsibilities and job description for the SAP ISU CRM Consultant position at Spark Infotech?
Job Details
Description:
10 years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration.
Experience in at least 2 end-to-end implementations and AMS support engagements.
Functional & Technical Expertise
o Customer Interaction Center (CIC), Interaction Records, Case Management
o Move-In/Move-Out, Disconnection/Reconnection, Service Orders
o Activity Management, Business Partner Management, Product Modeling
o CRM-ISU integration via middleware (data replication, contract sync, device data)
o Seamless touchpoints with Billing, FICA and Device Management.
o ABAP debugging experience preferred, especially across middleware, BOL/GENIL, and UI components.
o Enhancement Spot, BADIs, WebUI configuration, and CRM component extensions.
o Experience in preparing Functional Specs & Business Design Documents.
o Incident resolution across CRM and IS-U modules.
o Root cause analysis for middleware failures, UI exceptions, and service process gaps.
o Handling service requests, change tickets, and functional enhancements.
o Strong communication and Customer facing skills.
