What are the responsibilities and job description for the SAP ISU CRM Consultant position at Shrive Technologies?
10 years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration.
Experience in at least 2 end-to-end implementations and AMS support engagements.
Functional & Technical Expertise
Experience in at least 2 end-to-end implementations and AMS support engagements.
Functional & Technical Expertise
- Customer Interaction Center (CIC), Interaction Records, Case Management
- Move-In/Move-Out, Disconnection/Reconnection, Service Orders
- Activity Management, Business Partner Management, Product Modeling
- CRM ISU integration via middleware (data replication, contract sync, device data)
- Seamless touchpoints with Billing, FICA and Device Management.
- ABAP debugging experience preferred, especially across middleware, BOL/GENIL, and UI components.
- Enhancement Spot, BADIs, WebUI configuration, and CRM component extensions.
- Experience in preparing Functional Specs & Business Design Documents.
- Incident resolution across CRM and IS-U modules.
- Root cause analysis for middleware failures, UI exceptions, and service process gaps.
- Handling service requests, change tickets, and functional enhancements.
- Strong communication and Customer facing skills.
