What are the responsibilities and job description for the Guest Service Supervisor position at Spare Time Entertainment?
Guest Services Supervisor - Spare Time Entertainment - Clifton Park, NY
What You’ll Do
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Lead and support our Front Desk Attendants to keep the front of house running smoothly and the atmosphere lively, friendly, and organized.
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Ensure our facility is clean, well-presented, and ready to “wow” guests.
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Oversee daily operations in our amusement areas and assist with scheduling team members to meet business needs.
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Train, coach, and motivate Front Desk Attendants and Porters to deliver top-tier service.
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Partner with the General Manager on promotions, leagues, and special events.
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Communicate effectively with guests, team members, and leadership — in person, over the phone, and via our POS and PA systems.
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Keep tabs on inventory, supplies, and equipment, addressing any issues promptly.
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Lead by example through our Spare Time Service Standards (Code S.E.R.V.E.) — ensuring every guest feels welcome, valued, and excited to return.
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Respond quickly to guest needs, safety issues, or incidents with professionalism and care.
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Complete shift reports, handle cash or vouchers accurately, and help keep operations running seamlessly.
What You Bring
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High school diploma or equivalent (some college a plus).
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2 years of guest service experience and at least 1 year in a supervisory or leadership role.
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Strong communication and organizational skills, with comfort using Microsoft Office tools.
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A positive attitude, calm under pressure, and an ability to inspire those around you.
What to Expect
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A lively, energetic environment filled with music, lights, and smiling faces.
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Frequent interaction with large groups, families, and kids — every day brings something new.
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Standing and walking for long periods, occasional lifting up to 50 lbs, and weekend/holiday availability.
If you thrive in a fast-paced, people-focused environment and love creating moments that make someone’s day, we’d love to meet you!
Apply today for immediate consideration and come help us make Spare Time the best time. 🎳✨
Pay Range: $17.50-19.50/hour
Salary : $18 - $20