What are the responsibilities and job description for the END USER IT SUPPORT position at Spar Information Systems?
Job Title-End user support
Location - San Francisco, CA (Onsite 4 days in a week)
Must Have Skills
Support to VIPs
Troubleshooting
infrastructure support
Trading User & Application Support Proven ability supporting
trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.
Strong incident triage around: application performance and latency symptoms (user perception vs actual service health)profile/session issues permissions/access and entitlement-related failures (working with app owners)
Excellent first principles troubleshooting: isolate user/device/network/app dependency quickly. Concierge-style engagement: proactive, calm, discreet, and time-aware.
Ability to support 13 VIP users with extended service expectations (Technical Valet services) rapid response and frequent status updates pre-emptive checks before key meetings/trading windows (where requested)personal accountability: I ll stay with this until it's stable Strong communication discipline sets expectations early ( what I'm doing, what I need, when I ll update you )translates technical detail into business impact language Professionalism in sensitive environments (screen-sharing caution, data handling, low-noise desk-side conduct)