What are the responsibilities and job description for the Customer Success Representative - Part Time position at SPAN Enterprises?
Company Overview
SPAN Enterprises, LLC is dedicated to creating innovative software solutions that delight our customers. With a commitment to excellence, we strive for shared success through accountability and open communication, fostering an environment where creativity and collaboration thrive.
Summary
As a part-time Customer Success Representative at SPAN Enterprises, LLC, you will be the frontline ambassador for our brand, providing exceptional support to our clients. This role is vital in ensuring customer satisfaction and loyalty while contributing to our mission of delivering outstanding software solutions.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Assist clients with product-related questions and guide them through software features.
- Document customer interactions accurately in the system for future reference.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Collaborate with team members to enhance the overall customer experience.
- Maintain knowledge of company products and services to provide informed support.
- Support sales initiatives by identifying opportunities for upselling or cross-selling relevant products.
Qualifications
- Proven experience in customer service or client support roles.
- Strong communication skills with the ability to convey information clearly and effectively.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to analyze data and feedback for continuous improvement efforts.
- Familiarity with data entry processes and CRM systems is a plus.
- Sales experience is beneficial but not required.
Job Type: Part-time
Pay: $20.00 - $26.00 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Phone etiquette: 1 year (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Rock Hill, SC 29732 (Required)
Work Location: In person
Salary : $20 - $26