What are the responsibilities and job description for the Customer Service Representative (Work From Home) position at Spade Recruiting?
We are a people-first organization focused on helping working families strengthen their financial protection throughout the United States and Canada. Backed by decades of industry experience, we work closely with established unions and professional associations to provide access to life and supplemental benefit programs designed specifically for their members.
Due to increased member requests, we are growing our fully remote team. This role offers the chance to build a career in a values-driven, results-focused environment where your efforts directly impact the families you serve.
Position Overview
This work-from-home opportunity is ideal for motivated individuals who want flexibility, upward mobility, and control over their earning potential. You’ll engage exclusively with individuals who have already asked for information — there is no cold outreach involved.
What You’ll Be Doing
Communicating with members who have requested benefit reviews
Organizing and hosting virtual appointments
Clearly presenting benefit options in an educational, easy-to-understand way
Guiding members through the application process
Maintaining follow-up communication to ensure continued support
Participating in structured training, coaching, and leadership development
Who You Are
Confident and clear communicator, comfortable working remotely
Self-directed, dependable, and goal-oriented
Service-focused with a genuine desire to help others
Comfortable with technology, video meetings, and online systems
Background in sales or customer service is a plus, but not required
Authorized to work in the U.S. or Canada
What We Offer
Fully remote position with flexible scheduling
Unlimited earning potential with weekly pay and bonus opportunities
Health coverage available after qualification period
Ongoing professional development and advancement opportunities
Company-sponsored incentive trips and recognition programs
A collaborative culture built around growth, support, and accountability