What are the responsibilities and job description for the Customer Service Representative | Flexible Schedule position at Spade Recruiting?
Who We Are
Our organization works with unions and membership groups throughout North America to provide families with access to supplemental benefit programs and personalized support. Our team helps members understand the protection available to them, answer their questions, and navigate the process with confidence.
As a union-backed provider, our approach is built around straightforward communication, professional service, and maintaining long-term relationships with the families we serve.
About the Role
We’re looking for motivated individuals to join our growing remote team. In this position, you’ll work directly with union members who have requested information about their available benefits.
Appointments are conducted virtually or over the phone. You’ll review each member’s needs, walk them through available options, answer questions, and assist with completing the necessary digital documentation.
The goal is to make the process simple and informative so members can confidently make decisions regarding their family’s financial protection.
What You’ll Do
- Meet with members through scheduled phone and Zoom appointments
- Conduct individual benefit reviews
- Present available programs in a clear and professional manner
- Respond to questions and provide personalized guidance
- Complete applications and electronic documentation accurately
- Maintain communication with members throughout the process
- Provide follow-up assistance when needed
What You Can Expect
- Weekly Compensation – Weekly pay with additional bonus opportunities
- Work From Home – Fully remote position with virtual systems and support
- Flexible Scheduling – Full-time opportunity with flexibility in structuring your schedule
- Career Advancement – Opportunities to progress into leadership and management
- Residual Earnings – Potential for ongoing income through qualifying renewals
- Benefits Options – Health, dental, and vision coverage available
- Training & Mentorship – Individual coaching, structured training, and continued development
- Travel Incentives – Opportunities to qualify for annual company-sponsored trips, with previous destinations including Disney, Cancun, Las Vegas, and the Bahamas
What We’re Looking For
We’re primarily looking for people who are dependable, motivated, comfortable communicating with others, and interested in developing professionally.
- Strong verbal and interpersonal communication skills
- Reliable and well organized
- Comfortable working independently from home
- Interested in helping individuals and families
- Willing to learn and receive coaching
- High school diploma or equivalent required
- Previous customer service or sales experience is an asset, but not required
Training is provided, making this opportunity suitable for both experienced professionals and individuals looking to begin a new career.