What are the responsibilities and job description for the Helpdesk Technician position at SpaceCoast AV Consultants, LLC?
Job Description: Helpdesk TechnicianJob Responsibilities:
- Provide technical assistance and support to customers over the phone or email
- Troubleshoot technical issues related to audiovisual equipment and systems
- Install and configure hardware and software
- Collaborate with other IT professionals to resolve complex issues
- Document all technical interactions and resolutions
- Degree in Computer Science, Information Technology, or relevant field
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- Ability to work well under pressure and in a fast-paced environment
- Minimum of 1 year of experience in a helpdesk or technical support role
- Experience with audiovisual technology is a plus
- Familiarity with ticketing systems and remote support tools
- Salary Range: $89,000 - $100,000 per year
- Health and dental insurance coverage
- Paid time off and holidays
- Professional development opportunities
- Retirement savings plan
Salary : $89,000 - $100,000