What are the responsibilities and job description for the Helpdesk Technician position at Jeppesen ForeFlight?
ForeFlight is looking for a friendly, approachable, and helpful extension of our Help Desk team that can directly assist ForeFlight employees and business partners based in Boulder, CO and Denver Metro area.
Key Responsibilities:
- Operate as frontline desktop support for the Boulder/ Denver Metro area while collaborating with other Help Desk team members and IT manager to support the organization
- Responsible for procuring, preparing and maintaining end-user hardware.
- Onboard new employees and serve as “on-site” support for technical issues and/or troubleshooting
- Work on projects related to implementing/maintaining new software or service integrations
- Assist in the administration of various systems directly affecting business productivity and continuity
- Initiate and drive to execute, deliver, and complete projects independently, seeking advice and direction from team members when needed, and plowing ahead to completion when the path forward is clear
- Provide superior customer service and have an inclination toward being a team player. The ForeFlight HelpDesk team prides itself on the quality of support and service it provides and the ideal candidate for this position will need to take pride in their work in order to meet the bar.
Basic Qualifications:
- Required experience with Mac OS X and iOS
- 1-3 years of Help Desk/IT experience preferred
Preferred Qualifications:
- IT infrastructure monitoring
- Windows Server (Active Directory, DHCP, DNS)
- Familiarity with JIRA, Cisco Meraki, JAMF MDM
- Basic Networking knowledge
- Scripting
- Pilot or aviation enthusiast preferred
After hours work may be required on rare occasions such as adding new integrations, performing network maintenance, or assisting remote employees with urgent requests.
This is a hybrid position. Candidates must live in Englewood, CO or the Denver Metro Area.
Salary pay range specific to Colorado: $65,000-80,000
ForeFlight is committed to building a culturally diverse team, and strongly encourages applications from female and minority candidates.
About ForeFlight
ForeFlight produces the best-selling iPad and iPhone app for pilots flying personal and business aircraft, corporate flight departments, and aircraft operators. Customers include individual pilots worldwide, Fortune 500 corporate flight departments, state and federal agencies, leading operators, the military, and leading aircraft OEMs. We have been in the App Store since its grand opening in July, 2008 and are consistently ranked in the top 50 grossing iPad apps in the App Store.
We are known for our exceptional software user interface design and responsive, customer support. ForeFlight Mobile, our flagship application, was named Aviation Consumer's 2011 App of the Year and received Flying Magazine's Editors' Choice Award for 2011, 2012, and 2013.
Why You Should Join
At ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide ForeFlighters and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:
- Medical, dental, vision insurance with Employer paid health premiums
- Open PTO Policy
- 401(k) with up to 10% company matching and immediate vesting
- 10 Weeks Paid Maternity Leave
- 4 Weeks Paid Paternity Leave
- Flight Training Rewards
- Tuition Stipend
This position is currently part of Boeing but is planned to transition to an independent company owned by Thoma Bravo, as part of a pending divestiture of the Digital Aviation Solutions organization. If you are selected for this role, your employment may initially be with Boeing (dependent on start date). Subject to final regulatory approvals and closing conditions, your employment may transfer to the divested business owned by Thoma Bravo at close. Additional details about this transition will be shared as they become available. By applying, you acknowledge and understand that this role is part of a transitioning business and may be subject to organizational changes including a new employer.
Jeppesen ForeFlight – EOE including Disability/Vets | Pay Transparency | E-Verify Participant
Salary : $65,000 - $80,000