What are the responsibilities and job description for the Level 1 Helpdesk Technician position at Mcdonald Automotive?
Join a family-owned business operating at an enterprise scale and start your journey in IT!This full-time, year-round internship is designed for individuals eager to learn and grow in a fast-paced environment. You’ll begin with core helpdesk responsibilities while gaining exposure to security, infrastructure, and other exciting areas of technology. A strong candidate is confident tackling computer replacements, managing multiple tickets at once, and traveling between stores to provide in-person support.This role is perfect for candidates with curiosity about the Microsoft ecosystem, including tools like Power BI, Power Automate, Flow, AI/Copilot and an interest in supporting workflows and automation (experience is a plus, but not required).Experience & Qualifications Needed:A quick learner with a proactive, problem-solving mindsetStrong communication skills and customer-focused attitudeDetail-oriented and organized, with clear documentation habitsInterest in IT security, infrastructure, and automation toolsFamiliarity or curiosity about Microsoft technologies (Power BI, Power Automate, AI/Copilot)Authorized to work in the U.S. Essential Duties and Major Responsibilities:Provide first-level support for end-users in-person, or by phone, email, or remote toolsTroubleshoot hardware, software, and connectivity issuesAssist with VPN setup and remote access troubleshootingPerform basic Active Directory tasks (moves, additions, changes)Monitor and resolve IT alerts and support tickets promptlyEducate our users on applications and best practicesSupport additional tasks assigned by the Service Desk ManagerWhat We Offer: Competitive 401k / 401k matchingMedical / Dental / Vision InsuranceEmployee Assistance Program (EAP) - free, confidential counselingPTO AccrualHealth Savings AccountFlexible Spending AccountVoluntary Life and AD&DEmployee Discounted Pricing on Parts, Vehicles, and ServiceWhat Makes Us Different?As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions—with our customers, our community, and our employees.Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do—it’s about the family we build along the way.Disclaimer:This position will remain open for at least three days and will close upon candidate selection.If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to hr@mcdonaldag.com or call 303-795-1100.