Overnight Guest Safety Officer, up to $24.62

The Guest Safety Officer, part of the Security team, is responsible for overseeing the safety and integrity of all Team Members, Guests, and property associated with the Space Needle and Chihuly Garden and Glass.

Guest Safety Officers are expected to become proficient in the various technologies and programs used to provide 24/7 video surveillance of all associated properties, as well as be comfortable with a variety of de-escalation and emergency response/First-Aid techniques. Flexible schedules are preferred due to the 24/7 nature of the operation. Some early morning or late-night shifts may be required.

PRIMARY FUNCTIONS:

• Be a communications specialist: Officers must be able to interact with fellow Team Members and Guests in a variety of high stress situations while maintaining a calm demeanor and respectful tone.
• Ensure that key and card access control procedures are followed.
• Prepare daily log on a consistent basis, display proficient written communication and record keeping skills.
• Rove and patrol the premises to ensure the safety of the Space Needle/Chihuly Garden and Glass, as well as their Guests and employees.
• Review video footage periodically for potential problems or breeches of security.
• Complete thorough incident reports in a timely fashion.
• Properly utilize radio while on duty to answer all calls and provide updated information to Security Dispatch.
• Assist with emergency preparedness: i.e., earthquakes, fires etc.
• Screen Guests using Evolv threat detections systems and handheld wands.
• Use Avigilon camera system. Be able to negotiate the system to troubleshoot or view previous video.
• Provide a strong visual presence in all retail areas, being careful to observe and report possible/actual shoplifting activities.
• Take steps to ensure proper mask use by both Team Members and Guests.
• As needed, assist in safely removing and escorting people from company property, working with external security or law enforcement if necessary.
• Incorporate and support initiatives that improve overall health and wellness.
• Assist in the ongoing training of fellow Team Members in the operation in the Guests Safety Officer position.
• Thrive in an environment with both a diverse Team and Guests.
• Focus on solutions, not on frustrations. Always remain respectful and courteous.

EXPERIENCE AND SKILLS PREFERRED:

• Prefer experience with security – civilian or military.
• Excellent verbal, guest service, and written communication skills.
• Ability to operate two-way radio, communications and surveillance system equipment.
• Ability to multi-task under busy and/or stressful situations.
• Strong computer skills including Outlook, Word, Excel and other databases.
• Confidence and proficiency in ability to defuse hostile situations with verbal de-escalation techniques.
• Physical requirements include preforming physical activities inherent to security patrol duties, such as bending, walking, running, standing, and rapidly ascending or descending stairs in a high-rise structure as needed for the duration of a shift.

Full Time, Hourly Position

Hourly Rate: $19.62 - $22.62 / hour $2.00 / hour overnight premium (Wage of $22.62 based on completing 6 training certifications in your first 90 days of employment)

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Personal Days (10 per year)
• Paid Time Off of 14 days / year based on working 2080 hours / year
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
• Charitable Contributions / Matching Gift, up to $200 year
• $50 / month towards orca card or parking

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.