What are the responsibilities and job description for the Admissions Agent position at Space Needle?
To meet or surpass the expectations of every guest by providing a friendly, safe and entertaining experience while completing accurate and efficient sales transactions along with increasing revenue opportunities through up-selling techniques.
Essential Functions
Starting Rate: $21.30 - 21.30 / hour
Eligible for a performance-based increase after a successful 90-day review.
Benefits Include
Salary Description 21.30 to 21.30 per hour
Essential Functions
- Maintain a positive, professional attitude and appearance with guests and team members.
- Greet guests warmly and provide friendly, helpful service.
- Process ticket sales and handle cash accurately and efficiently.
- Use effective upselling techniques to promote ticket options and packages.
- Provide information about the Space Needle, Chihuly Garden and Glass, Seattle attractions, and surrounding area.
- Maintain security and organization within the Admissions Office.
- Communicate with Elevator Operators to assist guests and estimate wait times.
- Stay informed on group reservations, special needs, and SkyLine functions.
- Support team training and assist guests both inside and outside the Admissions Office.
- Monitor, suggest, and restock supplies as needed.
- Maintain knowledge of our Ticketing System and related software.
- Perform additional duties as assigned by management.
- Promote and support the sale of new ticket types and product bundles.
- Complete all required paperwork accurately and on time.
- Utilize information from Admissions Office communication binders and emails to stay informed.
- Provide knowledgeable information about all areas of the Space Needle.
- Maintain a strong understanding of Space Needle policies and procedures.
- Follow all emergency, fire, and safety procedures as well as helping reassure guests during emergencies.
- Assist in the training and onboarding of new team members.
- Follow and support proper lost and found procedures.
- Ability to work special events, full-time hours, and 2 of 3 weekend days (Fri/Sat/Sun).
- Strong guest service skills with a professional appearance and attitude.
- Proven upselling abilities.
- Ability to lift up to 50 lbs, use manual dexterity throughout the shift, work in confined spaces, and be comfortable with heights.
- Strong communication skills in English.
- Demonstrated initiative, decision-making, and problem-solving abilities.
- Basic math skills.
- Knowledge of Seattle and the surrounding area preferred.
- Team-oriented with the ability to work in a fast-paced environment.
- Comfortable interacting with diverse populations.
- General computer literacy and confidence using mobile devices.
Starting Rate: $21.30 - 21.30 / hour
Eligible for a performance-based increase after a successful 90-day review.
Benefits Include
- Medical, Dental, Vision, Life, Long Term Disability
- 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
- Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
- Paid Personal Days (10 per year)
- Paid Time Off of 14 days / year based on working 2080 hours / year
- Tuition reimbursement of 50%, up to $2500 / year
- New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
- 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
- Charitable Contributions / Matching Gift, up to $200 year
- $50 / month towards orca card or parking
Salary Description 21.30 to 21.30 per hour
Salary : $50 - $2,500