What are the responsibilities and job description for the Client Experience & Operations Coordinator position at Spa Southern Hills?
Spa Southern Hills
Spa Southern Hills is growing and seeking a friendly, reliable, and guest-focused team member to join our Front Desk & Spa Coordination team. This is a multi-role position supporting daily spa operations and creating exceptional guest experiences.
Job Details
- Part-time & full-time positions available
- Competitive hourly pay
- Generous spa credits & employee discounts
- Discounts for friends & family
- Flexible scheduling
- Open 10:00 AM – 6:00 PM (no late nights)
- Supportive, wellness-focused work environment
Responsibilities
This position supports the spa in three key areas:
Spa Coordinator
- Assist with therapist schedules and daily spa flow
- Support communication between guests, therapists, and front desk
Front Desk / Guest Services
- Greet guests warmly and professionally
- Schedule appointments and answer phones/emails
- Handle check-ins, check-outs, and payments
- Create positive first and last impressions
Tub Attendant
- Prepare and reset hydrotherapy tub soaks and oxygen treatments
- Provide thoughtful guest touches (beverages, neck wraps, Epsom salt infusions)
- Maintain cleanliness and organization of treatment areas
Qualifications
- Friendly, calm, and professional demeanor
- Strong communication and multitasking skills
- Comfortable problem-solving and working as part of a team
- Available for a flexible schedule between 9:00 AM – 7:00 PM, including some weekends as part of a shared team schedule
- Experience in hospitality, customer service, or spa/wellness is a plus
Benifits
- Paid sick time
- Quarterly spa service credit
- Discounted access to spa services and retail
- Friends & family discounts
- Annual performance-based bonus
Why Work With Us?
Spa Southern Hills is a locally and family-owned business with more than 20 years of experience serving our community. As we continue to grow and expand, we’re looking for passionate, motivated team members who want to grow alongside us.
We value our team, prioritize exceptional guest experiences, and believe in creating a positive, supportive workplace where people can thrive. If you love people, wellness, and creating meaningful experiences for guests, we’d love to hear from you.
Apply today!
Pay: $14.00 - $16.00 per hour
Work Location: In person
Salary : $14 - $16