Baggage Handler-RSF

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000 locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

You will...

The Luggage Agent position is responsible for sorting the luggage for delivery to the appropriate resort or ship. The Luggage Agent will assist with unloading arriving luggage from the terminal and placing it on the carousel for sorting.

The Luggage Agent is also responsible for scanning the luggage, loading it into the correct cage for the Resort, sealing the cage and delivering the cage to the dock.

Additional responsibilities include: identify damaged luggage upon arrival, take any unreadable tags or non-tagged luggage to the Luggage Base, and loose load luggage for delivery to Port Canaveral.

• At least 18 years of age or older
• Ability to work rotating shifts
• Eligible to work in the United States
• High school diploma or equivalent
• Pass a criminal background screening
• Pass a drug screening
• Strong customer service skills
• Strong verbal and written communication skills

You have...

• Must be at least 18 years of age 
• Be authorized to work in the United States
• Available to work various shifts including weekends and holidays 
• Must be able to clear a background and drug screen
• Must be able to lift up to up to 70 lbs consistently throughout the shift 
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers  
• Able to work in various outside weather conditions (Hot, cold, rain, etc.)
• Complete all required training including airport compliance
• Able to obtain an airport badge 

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. 

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner.  Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.  

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SP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

SP , a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 

As part of this process, SP retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.