Patient Experience Coordinator

Patient Experience Coordinator

Sozo Integrative Health | Castle Rock, CO

At Sozo Integrative Health, we believe the patient experience begins long before treatment starts.

The first voice a patient hears on the phone, the first person who welcomes them through the door, and the person who helps keep the office moving throughout the day all play a major role in the success of our patients and our team.

We are looking for a Patient Experience Coordinator who is friendly, confident, organized, dependable, and able to think on their feet.

This is not a position for someone who simply wants to sit behind a desk and answer phones.

This person is the heartbeat of the patient experience.

You will help patients feel welcome, answer questions, solve problems, coordinate a busy office flow, communicate financial information, and help our clinical team stay focused on providing excellent care.

Who We Are Looking For

The right person for this role is naturally good with people but also understands that great customer service requires more than being friendly.

You should be able to:

• Communicate clearly and confidently with patients in person, over the phone, through text, and by email.
• Answer questions or know how to quickly find the correct answer.
• Stay calm and solve problems when things do not go according to plan.
• Greet people warmly and create a positive first impression.
• Manage several responsibilities at once without becoming overwhelmed.
• Understand priorities and recognize what needs immediate attention and what can wait.
• Help manage the flow of a busy healthcare office.
• Have professional and comfortable conversations about payments, balances, treatment plans, and financial policies.
• Learn new technology and confidently work with computers, scheduling software, email, and office systems.
• Communicate well with doctors, providers, and teammates.
• Follow through on responsibilities without needing constant reminders.
• Pay attention to details while still seeing the bigger picture.
• Handle difficult conversations professionally and respectfully.
• Protect patient privacy and maintain professionalism at all times.

What the Role Includes

Your responsibilities may include:

• Welcoming and checking in patients.
• Managing patient check-out.
• Answering and directing phone calls.
• Scheduling and confirming appointments.
• Responding to patient questions.
• Communicating with patients through phone, text, and email.
• Collecting payments and discussing account balances.
• Explaining office policies and basic financial information.
• Keeping the daily schedule organized and flowing efficiently.
• Recognizing scheduling problems before they become bigger problems.
• Communicating delays, changes, or concerns to the appropriate team member.
• Maintaining accurate patient information.
• Assisting with office organization and administrative responsibilities.
• Supporting patient events, educational programs, and clinic promotions.
• Helping create an exceptional experience from the moment a patient contacts Sozo through the completion of their visit.

The Ideal Personality

You may be a great fit for this position if people would describe you as:

Warm, dependable, organized, confident, positive, resourceful, observant, professional, teachable, and proactive.

We value someone who is outgoing enough to connect with people but also knows when to listen.

Someone who can have fun with the team but understands when it is time to focus.

Someone who sees a problem and thinks, “How can I help solve this?” rather than waiting for someone else to handle it.

And most importantly, someone who genuinely enjoys helping people.

This Position May Not Be a Good Fit If You:

• Prefer a slow or highly predictable work environment.
• Become easily overwhelmed when several things happen at once.
• Are uncomfortable talking with people on the phone.
• Avoid difficult conversations.
• Struggle with punctuality or dependability.
• Need constant direction to complete routine responsibilities.
• Are uncomfortable discussing payments or financial responsibilities.
• Prefer working independently without frequent interaction with patients and coworkers.

About Sozo Integrative Health

Sozo Integrative Health is a growing healthcare practice in Castle Rock, Colorado. Our team is passionate about helping people improve their health, function, and quality of life through an integrative approach to care.

We believe healthcare should be personal. We believe patients should feel heard. And we believe every member of our team plays an important role in creating an exceptional patient experience.

We work hard, support one another, solve problems together, and want team members who take pride in what they do.

How to Apply

Please submit:

• Your current resume.
• A short paragraph explaining why you believe you would be a great fit for Sozo Integrative Health and this position.
• Your answer to the following question:

A patient arrives for an appointment, the phone is ringing, another patient is waiting to check out and make a payment, and a provider asks you for immediate help. How would you decide what to handle first?

We are not looking for a perfect answer. We want to understand how you communicate, prioritize, and think.

Selected candidates may be asked to complete additional steps in the interview process, which may include skills, problem-solving, and job-fit assessments.

We are looking for someone who wants more than just another job. We are looking for someone who wants to become an important part of our team and the experience we provide every patient who walks through our doors.

Pay: $25.00 - $30.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement
• Paid time off
• Uniform allowance

Work Location: In person

Salary : $25 - $30