What are the responsibilities and job description for the Donor Relations Coordinator position at Sozo Children?
Donor Relations Coordinator
At Sozo Children, relationships are sacred.
Behind every monthly gift is a person who believes deeply in restoring hope, dignity, and opportunity to vulnerable children in Uganda—and lives are changed because of that faithfulness. The Donor Relations Coordinator plays a vital role in stewarding all of our monthly donor relationships with care, excellence, and integrity.
This is a high-trust, high-impact role that blends meaningful, personal donor care with strong operational ownership. The right person will love people and systems—offering gratitude, clarity, and consistency across every donor touchpoint.
Why This Role Matters
Monthly donors are the backbone of Sozo Children’s mission of empowering vulnerable children to become thriving leaders for Jesus. This position ensures that every donor feels known, valued, and connected to the impact of their generosity—while also safeguarding the accuracy, reliability, and sustainability of our monthly giving program.
As Donor Relations Coordinator, you will steward donor relationships end-to-end, partnering closely with Communications, Finance, and our Programs team to ensure generosity is honored and impact is clearly communicated.
Your work directly fuels Sozo Children’s ability to rescue, restore, and replicate hope through Christ.
What You’ll Do
Steward Monthly Donor & Sponsor Relationships
- Serve as a primary, caring point of contact for monthly donors and sponsors
- Respond promptly and thoughtfully to donor inquiries and requests
- Welcome new monthly donors with intentional onboarding and early relationship-building
- Maintain ongoing stewardship through personalized updates, gratitude, and milestone acknowledgments
- Offer prayer and spiritual encouragement when appropriate and invited
- Navigate sensitive situations with empathy, discretion, and follow-through
Own Monthly Giving Operations
- Manage monthly giving schedules, renewals, upgrades, downgrades, pauses, and cancellations
- Proactively address missed payments and donor changes with pastoral sensitivity
- Track and improve retention, recovery, and long-term donor engagement
- Maintain dashboards and reports that reflect donor health and monthly revenue trends
Ensure Financial & Data Integrity
- Maintain accurate donor records and giving histories
- Partner with Finance to support reconciliation, reporting, and audit readiness
- Uphold strong data hygiene and confidentiality standards
Collaborate Across Teams
- Work with Communications to align donor messaging, tone, and storytelling
- Coordinate with Programs to ensure donors receive appropriate impact updates
- Document processes and continuously improve donor care workflows
- Support volunteer or team training related to donor care when needed
Who We’re Looking For
You may be a great fit if you:
- Have experience in donor relations, customer success, or nonprofit operations
- Are a warm, confident communicator—especially on the phone
- Are highly organized, detail-oriented, and dependable
- Enjoy managing systems and improving processes
- Have experience using a CRM or donor database (strongly preferred)
- Can balance compassion with clarity and healthy boundaries
- Are aligned with Sozo Children’s mission and values and handle confidential information with care
What We Offer
- Meaningful work with lasting impact
- A mission-driven, collaborative team culture
- A generous time-off policy and comprehensive benefits package
- The opportunity to steward generosity with excellence and purpose
How to Apply
Please complete the application form on our website and attach both your resume and a cover letter sharing why this role—and Sozo Children’s mission—resonates with you. https://sozochildren.org/careers/