What are the responsibilities and job description for the Scheduler – Physician Office position at Southwoods Health?
Scheduler – Physician Office
Southwoods Health is hiring a Scheduler to schedule physician office appointments. This position will work in our main office, The Southwoods Executive Centre.
Essential Duties:
- Responsible for handling inbound and outbound patient calls with the primary responsibility of scheduling encounters, accurately capturing patient demographic information, and verifying insurances through a pre-registration process.
- Often the first interaction with patients, the Scheduler is responsible for ensuring the patient receives an excellent customer service experience.
- Answer incoming calls; route incoming calls correctly and take accurate messages when unable to connect the caller to the requested party.
- Schedule patient appointments.
- Update patient demographics and register patients accurately for services using insurance verification software.
- Send physician referrals to the receiving office or facility.
- Provide self-pay patients with required estimates and complete documentation for the physician’s office.
- Answer questions and provide information in person and via telephone.
- Update patient information and insurance in a chart or EMR (Electronic Medical Record).
- Ensure all processes at the responsible physician practice maintain compliance with all regulatory agencies.
- Perform other duties as assigned.
Qualifications:
- Training or courses in business office activities, computer skills, and medical terminology.
- Effective communication skills, ability to problem solve, and great attention to detail.
- Excellent customer service and de-escalation skills.
- Maintain a professional demeanor at all times; strong ethical and moral principles.
- Preferred: 1-2 years of scheduling experience.
Details:
Job Type: Full-time
Schedule: Monday – Friday, 7:30 a.m. – 4:00 p.m.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com