What are the responsibilities and job description for the Patient Service Representative – Cardiology position at Southwoods Health?
Patient Service Representative – Cardiology
Location: Cardiology office, Boardman, Ohio
Employment Type: Full-Time
Southwoods Health is hiring a Patient Service Representative for our Cardiology office in Boardman, Ohio. This role will provide a comprehensive, proactive, and patient-first experience for patients and visitors, demonstrating outstanding customer service and interaction skills to facilitate patient needs while obtaining accurate demographic, financial, and insurance information.
Essential Duties:
Location: Cardiology office, Boardman, Ohio
Employment Type: Full-Time
Southwoods Health is hiring a Patient Service Representative for our Cardiology office in Boardman, Ohio. This role will provide a comprehensive, proactive, and patient-first experience for patients and visitors, demonstrating outstanding customer service and interaction skills to facilitate patient needs while obtaining accurate demographic, financial, and insurance information.
Essential Duties:
- Perform patient registration and check-in, co-pay collection, insurance verification, and other associated arrival desk functions.
- Perform patient check-out, including post-visit instructions, follow-up appointment scheduling, and managing clinical orders.
- Perform telephone triage and assist in the facilitation of provider instructions.
- Create a welcoming, friendly, and professional environment for patients and visitors through exceptional customer service.
- Collaborate effectively with clinical staff.
- Recognize patients’ rights and responsibilities and support them in performance of job duties.
- Ensure all processes at the responsible physician practice maintain compliance with all regulatory agencies.
- Perform other duties as assigned.
Qualifications & Requirements:
- Training or courses in business office activities, computer skills, and medical terminology.
- Effective communication skills, critical thinking, and the ability to problem solve.
- Effective organizational skills, attention to detail, and accuracy.
- Maintain professional demeanor at all times, demonstrating strong ethical and moral principles.
- Cooperative work attitude toward coworkers, management, physicians, patients, and visitors.
- Basic skills in Microsoft Office, required.
- Medical receptionist experience, preferred.
Schedule:
Hours: Full-time
Shifts: Monday–Friday, available shifts include 6:30 am–3:00 pm, 7:00 am–3:30 pm, or 7:30 am–4:00 pm.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
For more information and to apply, please visit our website: www.southwoodshealth.com