Events Coordinator & IT Support Technician

Essential Functions and Responsibilities

Events Coordination

·         Manage Logistics & Intake: Serve as the primary point of contact for internal/external event requests including managing space availability, booking windows, room arrangements, and catering. Calculate costs, partner with the Business Office to finalize agreements, and enforce policy compliance.

·         Lead Live Technical Production: Provide primary technical planning, comprehensive AV production, and livestreaming execution for high-profile events (e.g., commencement) while supporting routine meetings and conferences.

·         Coordinate Operations & Safety: Submit IT/Facilities requests, monitor physical setups for safety compliance with Campus Safety/Facilities, and build ongoing relationships with major clients (President’s Office, Board of Trustees, community leaders).

·         Policy & Space Advisory: Interpret policies for clients, assist in revising facilities guidelines, and recommend equipment purchases to improve space operations.

Supervision of Events Staff

·         Direct Supervision: Formally manage two events staff members; assigning and prioritizing tasks, scheduling coverage, setting expectations, and conducting performance evaluations.

·         Technical Training & Readiness: Train and mentor staff in AV setup, programming, operation, and troubleshooting, verifying their readiness prior to assigned events.

Technical Support

·         Maintain Endpoints & Workstations: Maintain classroom, lab, and office equipment (computers, printers, AV) across campuses. Manage workstation software, configurations, and lab images utilizing Quest KACE.

·         Assist Network & Physical Infrastructure: Assist the Network and Infrastructure Manager with installing and maintaining network gear (switches, wireless), pulling and terminating cable (Cat 5/6, Fiber), and installing security systems (door controls, security cameras).

·         Support Telecom Systems: Assist with managing phone systems (desktop units, voicemail, auto-attendant) and emergency/critical incident telephony functionality.

Additional Duties and Responsibilities

·         Assist users with individual technical support including the use of PC’s, software, portable devices, etc.

·         Assist with the procurement and implementation of technology hardware.

·         Coordinate the installation of classroom technologies and perform training for faculty.

·         All other duties as assigned.

Minimum Qualifications

Education & Experience      

Required: Bachelor's degree from an appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Preferred: Certificates/Credentials: Extron AV Associate, Shure Collaboration & Conferencing, Microsoft Azure, Dante Certification Levels 1, 2, or 3, Microsoft Security, Artificial Intelligence. PMI Project Management Professional, Microsoft 365 Endpoint Administrator Associate, Microsoft 365 Administrator Expert, CompTIA A , CompTIA Security , CompTIA Network , Extron Controls Specialist, Extron Controls Professional, Extron Authorized Programmer, AVIXA Certified Technology Specialist, IAAP CPACC.

Knowledge and Skills           

Experience in education and/or office management, preferably in a higher education environment;

Experience with audiovisual technology, livestreaming for major events, computer support, printers, mobile devices, information systems and telecommunications, and copper cabling systems.

Ability to supervise staff, assign and schedule work, evaluate performance, and provide technical training;

Strong customer service, communication, organization, and event coordination skills;

Ability to apply approved fee schedules and coordinate event agreements and support requirements across college offices;

Licensing Requirement       

Valid NC Driver’s license is required.

Physical Demands   

Climbing ladders, lifting up to 30lbs

Working Conditions and Environment     

Travel to other college campuses and centers is required as needed to support equipment and services. Work may include overtime and occasional evening or weekend assignments for technical needs and high-profile events. Routine event coverage is scheduled and assigned to events staff.

Equipment Operation           

Audiovisual equipment, PCs, Printers, Mobile Devices, Fluke Onetouch Series II, various OS's including Windows 10 & 11, MacOS, Xen Desktop, VMware, Active Directory.

Position Disclaimer

This position description covers the most essential functions and duties associated with this position. Other duties may be assigned by the President or appropriate supervisory personnel. The College reserves the right to alter duties, responsibilities, conditions, working hours, and job title as necessary.

FLSA Exemption Status

Exempt, Full-Time Staff

Pay Band / Grade

NC10

Direct Reports

Two (2 FTE)

Indirect Coordination

Business Office, External Clients

Supervisor (Reports To)

User Support Manager