Inside Sales Representative

Position: Inside Sales Representative

Reporting Structure: This position reports to the Inside Sales Director

Job Brief:

We are not merely looking to fill an open position. We are looking for someone special.

Our business is vastly diverse, and so are our daily tasks and responsibilities. We are a team of co-owners in love with our industry and the individual and collective roles we play in providing support to meet the needs of our business. We are offering a fast-paced and exciting role within our Inside Sales Support team.

We are looking for the individual that wants more than just a job—an owner who strives to be the best each day and appreciates a dedicated and like-minded leadership team. We want someone looking for longevity and a career within this fascinating industry of construction plumbing, willing to learn the industry from the inside out.

This position is the liaison between Southwest Sales our manufacturers and Distributors. The successful Inside Sales Associate has excellent communication and people skills. This role will manage customer issues, opportunities, and inquiries while keeping customer satisfaction and SWS profitability at the core of every decision and behavior.

To be successful within our organization, you must possess an attitude of excellence. We are seeking a versatile team player and co-owner who thrives on continual learning and moving in excellence. One who is hyper-engaged genuinely enjoys supporting and keeping our clients happy and desires to be a part of a collaborative team. We are the very fabric that is Southwest Sales, and we believe in executing each task to uphold our company vision and mission statements.

Responsibilities:

•First responder to inbound phone queue (repeat clientele)

•Maintains awareness, alertness and acuteness in all customer and team interactions.

•First tier support for our customers

•Maintain current product knowledge.

•Ability to navigate electronic resources via O365, share point, websites, and shared company files.

•Respond to emailed inquiries politely and professionally within departmental response turn-around times.

•Provide detailed accurate responses within the “Art of the Agency” framework.

•Build, nurture, and support relationships with manufacturers and customers.

•Respond to pre and post sales customer service requests.

•Timely response to email and voicemail inquiries

Skill Requirements:

•Customer Service Phone Experience

•Strong attention to detail

•Adaptability

•Professionalism

•Problem Solving

•Critical Thinking

•Active Listening

•Experience working with Microsoft Excel, Word, PowerPoint, Windows

•Excellent verbal, nonverbal, and written communication skills

•Ability to multi-task, prioritize, and manage time effectively.

Education Requirements:

•High School Diploma or Equivalent

Benefits

•ESOP

•401(k)

•Dental insurance

•Disability insurance

•Health insurance

•Life insurance

•Paid time off

•Vision insurance

Schedule:

•8-hour shift

•With OT available

•Day shift

•Monday to Friday

Work Location:

•One location

This Job Is Ideal for Someone Who Is:

•Dependable -- more reliable than spontaneous

•People-oriented -- enjoys interacting with people and working on group projects.

Work Remotely:

•No

NOTE: This document is an outline of the primary tasks assigned and may be changed at the discretion of management, formally or informally, either verbally or in writing. All team members are expected to assist Laerdal in achieving its goals even if such tasks are beyond the scope of this outline. The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.