Network Assistant

SouthWest Metro Intermediate District #288 has an immediate and full-time opening for two Network Assistant's at our Dean Lakes Education Center in Shakopee, MN.

SouthWest Metro serves students in 11 member districts and 8 associate member districts across the southwestern Twin Cities metropolitan area with programs in Special Education, Career and Technical Education, Care and Treatment, Adult Education, and Alternative Education. We invite you to embrace your own value, potential, and ability at SouthWest Metro, while empowering others to discover theirs. We work to empower ALL learners to realize their self-worth through personalized educational instruction, connection to resources, and access to a supportive learning environment.

Description:
Network Assistant's perform user support for a variety of computer, software, networking, and/or system issues. Responsibilities may include responding to service requests an researching and testing appropriate fixes; setting up and installing new computers; installing and maintaining software; repairing and maintaining computer equipment; and administration of specialized systems

Network Assistant, 8 hours a day, 260 Days

Job Summary:

• Sets up, installs, configures, tests, updates, and maintains computers, peripheral devices, and/or related software andhardware; repairs computers and peripheral devices;
• Troubleshoots, diagnoses, reports on, and resolves problems associated with applicable information technology equipment and software; researches technological solutions when necessary; configures switches, routers, phones, and wireless access points; resolves network issues;
• Provides help-desk telephone support and on-going troubleshooting assistance to users regarding complex information technology and/or hardware, software, and/or other related items; coordinates technical support with vendors for installations, repairs, and/or maintenance issues;
• Maintains and monitor technology inventories including monitoring supply levels and ordering necessary supplies; prioritizes purchasing needs;
• Maintains school databases, files, and/or related information; creates school rosters and school matrices; administers specialized systems;
• Performs other duties as assigned.

Qualifications:

• Associates degree or two-year technical certificate in information technology, computer science, or a related field; and two to three years of computer support experience.
• (Equivalent combinations of education and/or experience will be considered.)
• Knowledge of customer service principles and ability to provide customer service;
• Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment; including Adobe Creative Suite, Google Workplace for Education, and Office 365.
• Knowledge of applicable computer and operating systems;
• Knowledge of basic inventory principles and database management techniques;
• Ability to perform technology troubleshooting techniques and managing databases;
• Ability to meet strict time deadlines and to prioritize work accordingly;
• Ability to follow complex oral and written instructions;
• Ability to perform work that requires close attention to detail;
• Ability to work as part of a team;
• Ability to monitoring and maintaining equipment and inventory;
• Ability to communicate technical information to a non-technical audience;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction;
• Ability to work independently and make work-related decisions;
• Ability to exercise good judgment in prioritizing tasks;
• Ability to communicate effectively at all organizational levels;
• Ability to operate office equipment; such as Copiers, AV equipment, Mail stations and Fax machines.
• Ability to use computer technology efficiently including word processing, presentation/webpage software,
• PowerPoint and Excel software applications;
• Must be able to drive to various school sites within the district
• Ability to appropriately handle confidential information in accordance with District

Pay and Benefits:
The pay range for this position is $55,000-70,000 based on experience.

• Comprehensive medical, dental, and vision insurance with HSA/FSA option
• Dependent Care FSA
• Generous Sick Time
• Personal Time Off
• Basic Life Insurance and AD& D
• Voluntary Life Insurance and AD&D
• 403(b) with a District dollar for dollar match
• TRA/PERA (Pension Plan)
• Long-Term disability
• Employee Assistance Program (EAP)
• Pet Insurance

Application Procedure:
Apply Online at https://www.applitrack.com/cseced/onlineapp/

Selection Procedure:
Applications will be reviewed beginning immediately until the position is filled. Those selected for interviews will be contacted.