What are the responsibilities and job description for the Customer Service Representative position at Southwest Animal Emergency Clinic?
Overview
Join our dynamic Veterinary Emergency team as a Customer Service Representative and become the friendly, professional voice that helps our clients and patients navigate their needs with confidence! In this role, you will be the first point of contact, delivering exceptional support through phone, email, and in-person interactions. Your enthusiasm, empathy, organizational skills, and technical proficiency will ensure every customer feels valued and understood. This position offers an engaging environment where your communication talents and office management skills can truly shine!
Responsibilities
LOOKING FOR WEEKEND CSR FRIDAY-SUNDAY
- Manage multi-line phone systems to answer inquiries promptly and professionally, providing accurate information or directing calls to appropriate departments
- Assist customers with product questions, service issues, and account information via phone, email, or in person with a positive attitude
- Maintain organized records using spreadsheets and productivity software to track customer interactions and follow-up actions
- Handle data entry tasks efficiently, ensuring all client information is accurate and up-to-date in our systems such as QuickBooks or other office management tools
- Support front desk operations by greeting visitors, managing appointments, and coordinating calendar schedules for team members
- Perform clerical duties including filing, proofreading documents, and preparing correspondence using Word processing software
- Demonstrate excellent phone etiquette and active listening skills to resolve issues effectively while maintaining professionalism at all times
Experience
VET OR TRIAGE EXPERIENCE PREFERRED
- Proven experience in customer service roles within office environments or front desk positions
- Familiarity with office management tasks such as calendar management, filing systems, and administrative support
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel), spreadsheets, data entry, and productivity software
- Experience working with multi-line phone systems and handling high-volume calls efficiently
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Previous clerical experience including proofreading, filing, and document preparation is preferred
- Excellent organizational skills combined with time management abilities to prioritize tasks effectively
Join us to make a difference every day by providing outstanding customer support! Your energy and dedication will help create a welcoming environment where clients feel heard and valued. We’re excited to see how your skills can contribute to our vibrant team!
Pay: $17.00 - $25.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
Salary : $17 - $25