Sr Timekeeping Discrepancy Associate

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JOB DESCRIPTION

Finance

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

Job Summary

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Timekeeping Discrepancy Associate ensures accurate and timely payroll processing by resolving timekeeping and leave of absence (LOA) discrepancies. This role serves as a key liaison between HR, employees, and management to maintain compliance and data integrity. The Senior Timekeeping Discrepancy Associate is a detail-oriented thinker who looks forward to driving their own career with Heart.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.  
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
  
  

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Resolves pay and/or attendance discrepancies in accordance with Guidelines for Employees and Collective Bargaining Agreements
• Research and correct accrual and/or attendance balances
• Maintain Employee information, such as transfers, resignations/terminations, reinstatements, and any other relevant Employee movement
• Gather and analyze information for system accuracy and reporting purposes
• Partner with the Labor Relations administration team to respond to grievances and arbitrations as needed
• Assist and handle escalated needs/case scenarios from Internal Customers
• May perform other job duties as directed by Employee’s Leaders
  
  

Knowledge, Skills, And Abilities

• Expert level knowledge in the pay and/or attendance rules of the Guidelines for Employees and/or the Collective Bargaining Agreements
• Knowledge of administrative systems such as Kronos and managing files and records.
• Make sense of complex, high quantity, and sometimes contradictory information to effectively develop and implement solutions
• The ability to compile, assimilate, and organize data and ensure proper documentation
• Understand the implications of new information for both current and future problem-solving and decision-making
• Perform basic math skills quickly and accurately (addition, subtraction, multiplication, division)
• The ability to apply general rules to specific problems to produce answers that make sense
• The ability to identify or detect a known pattern that is hidden in other distracting material
  
  

Education

• Required: High School Diploma or GED
  
  

Experience

• Intermediate-level experience, fully functioning broad knowledge in:
• Kronos Timekeeping
  

Licensing/Certification

• N/A
  
  

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job, in person and virtually
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to sit for extended periods of time
• Ability to write or type for extended periods of time
  
  

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
  
  

Pay & Benefits

Competitive market salary from $57,700 per year to $64,100 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits You’ll Love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.
• 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
• ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
  
  

Southwest Airlines is an Equal Opportunity Employer.

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Job Posting End Date

11/25/2025

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