What are the responsibilities and job description for the Snow Operations Manager position at Southview Design?
Summary of the position: The Operations Manager - Snow is responsible for the overall management of Snow and Ice Control services performed while adhering to the Southview Design sales process and core values.
Duties:
- Establish and successfully meet key performance indicators for snow sales, performance, and client retention along with Landscape Care Representatives.
- Maintain, cleanup, and assist with work tickets and invoicing in Aspire and sub-contractor portal.
- Deliver communications on a consistent basis with Landscape Care Reps and Snow Zone Coordinators via phone, text, email, or other appropriate technology to maintain excellent communications, high standards, and growing relations.
- Schedule and oversight of both in house crews and subcontractor crews.
- Visit sites during and after active snow events to ensure quality and team cohesion. Monitor and give feedback to ensure clients expectations are being met.
- Responsible for maximizing job site efficiencies while maintaining employee morale and safety.
- General machine maintenance oversight.
- Work hands-on with staff in the field to provide coaching and snow and ice control training.
- Appraise crew performance and resolve any conflict.
- Maintain professional and courteous communication with clients when responding to customer needs or questions.
- Additional duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.
Job requirements:
Minimum Qualifications: Minimum of 3 years of experience in Managerial occupation. Minimum 3 years of experience in Snow and Ice Control industry preferred. Strong effective communication skills. Time management skills as well as flexibility and adaptability were needed. Must have a valid drivers license, and an insurable driving record. Computer skills, creative problem solving, personnel management, organization, and customer service skills/experience preferred. Bilingual -Spanish a plus.
Educational Requirements: Four-year College or University program degree or certificate; or four (or more) years related experience and/or training preferred.
Physical Demands: Must be able to lift/carry materials up to 50lbs on a regular and consistent basis, move about the work site. Requires extended periods of activity including, walking, standing, kneeling, bending, and lifting, up to 100% of a workday.
Work Environment: Exposed to exterior elements (i.e., pollen, chemicals, cold and heat etc.). External environment with all weather and terrain exposure.
Schedule: WINTER - Due to the unpredictability of the winter weather, scheduling is on call. Expectation of availability for the winter weather is 24/7 on-call work. This includes weekends, holidays, overnights, etc. SUMMER The summer schedule (June- August) requires a minimum of 32 hours/week. Summer work will be to provide assistance to other divisions as needed.