Front Desk Receptionist

Job Description: Front Desk Receptionist

Southpoint Family and Urgent Care
Rexburg, Idaho

Position Title: Front Desk Receptionist
Department: Front Office / Patient Services
Reports To: Office Manager or Practice Manager
Employment Type: Full-Time or Part-Time, as applicable

Position Summary

The Front Desk Receptionist is responsible for providing a welcoming, professional, and compassionate first point of contact for patients visiting or contacting Southpoint Family and Urgent Care. This position supports the daily operations of both family practice and urgent care services by managing patient registration, scheduling appointments, answering phones, verifying insurance, collecting payments, and maintaining accurate patient records.

The ideal candidate is organized, dependable, friendly, detail-oriented, and able to multitask in a fast-paced medical environment while maintaining patient confidentiality and delivering excellent customer service.

Essential Duties and Responsibilities1. Patient Reception and Customer Service

• Greet patients and visitors promptly in a friendly, professional, and compassionate manner.
• Check patients in and out efficiently and accurately.
• Verify patient demographics, contact information, and emergency contacts.
• Assist patients with registration forms, consent forms, and other required documentation.
• Respond to patient questions and direct clinical questions to the appropriate medical staff.
• Maintain a clean, organized, and welcoming reception area.
• Handle patient concerns professionally and refer issues to management when appropriate.

2. Scheduling and Telephone Management

• Answer incoming phone calls promptly and direct calls to the appropriate department or staff member.
• Schedule, confirm, reschedule, and cancel appointments according to clinic procedures.
• Assist patients with questions regarding office hours, services, and appointment availability.
• Communicate messages accurately and promptly to providers and staff.
• Manage patient requests and route urgent medical concerns according to established triage protocols.
• Support the flow of patients between family practice and urgent care services.

3. Insurance Verification and Payment Collection

• Verify patient insurance eligibility and coverage information as required.
• Obtain and update insurance cards, identification, and other necessary documentation.
• Collect copayments, deductibles, balances, and other authorized patient payments.
• Provide receipts and accurately document payments in the practice management system.
• Follow established procedures for handling cash, credit card payments, and daily payment reconciliation.
• Notify patients of known registration or billing requirements and refer complex billing questions to the appropriate staff.

4. Electronic Health Records and Documentation

• Enter and update patient information accurately in the electronic health record (EHR) and practice management systems.
• Scan, upload, and maintain patient documents as required.
• Ensure registration information and required forms are complete.
• Maintain accurate records of patient check-in, check-out, appointments, and communications.
• Follow clinic procedures for handling medical records and requests for patient information.

5. Daily Clinic Operations

• Help maintain an efficient patient flow by communicating with medical assistants, nurses, providers, and other team members.
• Monitor the waiting room and notify clinical staff of patient arrivals according to established procedures.
• Follow clinic policies for walk-in patients and urgent care registration.
• Assist with opening and closing procedures, including preparing the front desk and completing assigned daily tasks.
• Monitor office supplies and notify management when supplies need to be reordered.
• Follow established procedures for emergencies, patient complaints, and unusual situations.

6. Patient Privacy and Compliance

• Protect confidential patient information in accordance with HIPAA and applicable privacy regulations.
• Maintain confidentiality when communicating in person, by telephone, electronically, and in shared workspaces.
• Follow clinic policies, safety procedures, and applicable healthcare regulations.
• Ensure patient information is released only through authorized procedures.
• Complete required training and participate in staff meetings as directed.

Qualifications

Required:

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Professional, courteous, and compassionate demeanor.
• Basic computer skills and ability to learn electronic health record and scheduling systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy healthcare setting.
• Ability to maintain confidentiality and exercise good judgment.
• Dependable attendance and punctuality.

Preferred:

• Previous front desk, receptionist, or customer service experience.
• Experience in a medical office, family practice, urgent care, or other healthcare setting.
• Familiarity with electronic health records and medical scheduling systems.
• Experience with insurance verification, patient registration, and payment collection.
• Knowledge of medical terminology and HIPAA requirements.

Key Skills and Expectations

• Excellent interpersonal and telephone communication.
• Accuracy in patient registration and data entry.
• Professionalism when working with patients who may be sick, uncomfortable, frustrated, or anxious.
• Ability to remain calm and organized during busy periods.
• Teamwork and effective communication with clinical and administrative staff.
• Willingness to learn, accept feedback, and follow established clinic procedures.
• Commitment to providing excellent patient service while supporting efficient clinic operations.

Physical and Work Environment Requirements

• Ability to work in a medical office environment with frequent interaction with patients and staff.
• Ability to sit or stand for extended periods, use a computer, and perform routine office tasks.
• Ability to move around the clinic as needed and handle routine office materials.
• Ability to work in a fast-paced setting where priorities may change throughout the day.

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Performance Expectations

The Front Desk Receptionist is expected to:

• Provide courteous and timely service to patients and visitors.
• Maintain accurate patient registration and scheduling records.
• Follow established insurance verification and payment collection procedures.
• Communicate messages and patient arrivals accurately and promptly.
• Protect patient confidentiality at all times.
• Maintain a professional appearance and organized workspace.
• Work cooperatively with all members of the healthcare team.
• Follow clinic policies and demonstrate reliability, accountability, and initiative.

Pay: $14.00 - $17.00 per hour

Work Location: In person

Salary : $14 - $17