What are the responsibilities and job description for the Hotel Front Office Supervisor position at Southland Casino Hotel?
Compensation: $18.00 to $21.00 per hour
The opportunity
Delaware North Gaming is seeking a full-time Hotel Front Desk Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As a Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.
Pay
$18.00 – $21.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
- Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team members’ job performance and recommend appropriate rewards or corrective actions
- Provide team members with guidance on handling difficult problems or resolving escalated guest complaints
- Implement policies, procedures, and service standards in conjunction with management
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
- Coordinate with the housekeeping department
More about you
- At least 2 years’ experience in hospitality; front desk experience is preferred
- Prior supervisory experience preferred
- Computer literate in MS Office programs; some experience with property management systems preferred
- Must be fluent in the English language, both spoken and written
- No college degree required
Shift details
Evenings
Holidays
Weekends
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Salary : $18 - $21