What are the responsibilities and job description for the Workers Comp Assistant position at Southlake Orthopaedics?
Southlake Orthopaedic Sports Medicine & Spine Center, PC
Position: Workers' Compensation Assistant
Position Summary:
As a Workers' Compensation Assistant, you will assist the Workers' Compensation Coordinator and Occupational Services Coordinator in a supporting role to ensure all aspects of care are achieved for all injured workers referred to Southlake Orthopaedics.
Qualifications:
Excellent customer service skills and interpersonal skills
Ability to responsibly handle and maintain confidential information
Must demonstrate tact and diplomacy in interpersonal interactions
Well organized, ability to multi-task, self-motivated and willing to learn in a fast-paced environment
Fundamental knowledge of insurance industry, claims and the insurance legal and regulatory environment is helpful
Basic knowledge of orthopaedic medical terminology to help prioritize urgent vs non-urgent referrals
Responsibilities:
Assist patients, coordinate chart information and schedule patients per approval from workers' compensation carriers
Interact effectively with peers, providers, patients and workers' compensation carriers
Quickly and efficiently respond to patient, employer, case manager and adjuster inquiries and requests
Collect, maintain, update and document all relevant information for the treatment of patients and payment of workers' compensation claims
Work closely with adjusters and employers to make sure all provider documentation is received and sent in a timely manner
Develop knowledge of the workers' compensation industry by being receptive and coachable to instruction from both Coordinators
Other tasks as assigned by both Coordinators and Operation Manager
You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.